:root {
  --bg: #0d0d11;
  --bg-2: #111116;
  --panel: #16161c;
  --panel-2: #1a1a21;
  --card: #1c1c24;
  --card-hover: #20202a;
  --border: #25252e;
  --border-2: #2c2c38;
  --text: #e7e8ec;
  --text-2: #a4a6ad;
  --text-3: #6c6e78;
  --text-4: #4a4c55;
  --accent: #3da566;
  --accent-2: #5cc888;
  --accent-soft: rgba(61, 165, 102, 0.14);
  --green: #45c46b;
  --green-soft: rgba(69, 196, 107, 0.16);
  --orange: #e8a14a;
  --orange-soft: rgba(232, 161, 74, 0.14);
  --red: #e15b5b;
  --red-soft: rgba(225, 91, 91, 0.12);
  --violet: #8a73e8;
  --violet-soft: rgba(138, 115, 232, 0.15);
  --pink: #d36a8e;
  --aboba: #e36a8a;
  --discord: #5865f2;
  --telegram: #2aa9e2;
  --radius: 10px;
  --radius-sm: 7px;
  --shadow: 0 1px 0 rgba(255,255,255,0.02) inset, 0 6px 22px rgba(0,0,0,0.35);
}

* { box-sizing: border-box; }
html, body { margin: 0; padding: 0; height: 100%; }
body {
  font-family: 'Inter', system-ui, -apple-system, sans-serif;
  font-size: 13px;
  line-height: 1.45;
  color: var(--text);
  background: var(--bg);
  -webkit-font-smoothing: antialiased;
  letter-spacing: 0.005em;
}
button { font-family: inherit; }
input, textarea { font-family: inherit; color: var(--text); }
::-webkit-scrollbar { width: 8px; height: 8px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: #2a2a34; border-radius: 8px; }
::-webkit-scrollbar-thumb:hover { background: #3a3a48; }

.app {
  display: grid;
  grid-template-columns: 220px 1fr;
  height: 100vh;
  min-width: 1260px;
  background: var(--bg);
}
html, body { overflow-x: auto; overflow-y: hidden; }

/* ============ SIDEBAR ============ */
.sidebar {
  background: var(--bg);
  border-right: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  padding: 22px 16px 16px;
  gap: 20px;
  position: relative;
}
.brand {
  display: flex;
  align-items: center;
  padding: 0 6px;
}
.brand-logo {
  font-family: 'Inter', sans-serif;
  font-weight: 800;
  font-size: 22px;
  letter-spacing: -0.02em;
  color: #fff;
  position: relative;
  display: inline-block;
  transform: skewX(-8deg);
}
.brand-logo::after {
  content: "";
}
.server-tabs {
  display: grid;
  grid-template-columns: 1fr 1fr;
  background: var(--panel);
  border-radius: var(--radius-sm);
  padding: 3px;
  border: 1px solid var(--border);
}
.server-tab {
  background: transparent;
  border: 0;
  color: var(--text-3);
  font-size: 12px;
  font-weight: 600;
  padding: 7px 0;
  border-radius: 5px;
  cursor: pointer;
  letter-spacing: 0.04em;
}
.server-tab.active {
  background: var(--panel-2);
  color: var(--text);
  box-shadow: inset 0 0 0 1px var(--border-2);
}

.nav-group { display: flex; flex-direction: column; gap: 2px; }
.nav-label {
  color: var(--text-3);
  font-size: 11px;
  font-weight: 500;
  padding: 4px 10px 6px;
  letter-spacing: 0.02em;
}
.nav-item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 8px 10px;
  border-radius: 7px;
  color: var(--text-2);
  font-size: 13px;
  cursor: pointer;
  border: 0;
  background: transparent;
  text-align: left;
  width: 100%;
  font-weight: 500;
  position: relative;
}
.nav-item svg { width: 16px; height: 16px; flex-shrink: 0; opacity: 0.85; }
.nav-item:hover { background: var(--panel); color: var(--text); }
.nav-item.active {
  background: var(--panel-2);
  color: var(--text);
  box-shadow: inset 0 0 0 1px var(--border-2);
}
.nav-item .nav-badge {
  margin-left: auto;
  background: rgba(94, 201, 138, 0.16);
  color: #5ec98a;
  font-size: 11px;
  font-weight: 600;
  min-width: 18px;
  height: 18px;
  border-radius: 9px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 0 6px;
  border: 1px solid rgba(94, 201, 138, 0.28);
}

.sidebar-spacer { flex: 1; }
.tg-pill {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 7px 12px 7px 9px;
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 20px;
  font-size: 12px;
  color: var(--text-2);
  align-self: flex-start;
  cursor: pointer;
}
.tg-pill .dot { width: 8px; height: 8px; border-radius: 50%; background: var(--green); }
.sidebar-user {
  display: flex;
  flex-direction: column;
  gap: 1px;
  padding: 4px 6px;
}
.sidebar-user .name { font-weight: 700; font-size: 13px; color: var(--text); }
.sidebar-user .logout { color: var(--text-3); font-size: 11.5px; cursor: pointer; }
.sidebar-user .logout:hover { color: var(--red); }

/* ============ MAIN ============ */
.main {
  display: grid;
  grid-template-columns: 420px minmax(380px, 1fr) 300px;
  min-width: 0;
  height: 100vh;
}
.col {
  display: flex;
  flex-direction: column;
  min-width: 0;
  min-height: 0;
}
.col-tickets { border-right: 1px solid var(--border); padding: 0; gap: 0; }

/* Tickets header (sticky-ish block above scroll) */
.tickets-header {
  padding: 18px 18px 14px;
  display: flex;
  flex-direction: column;
  gap: 12px;
  border-bottom: 1px solid var(--border);
}
.tickets-h-title {
  font-size: 14px;
  font-weight: 700;
  color: var(--text);
  letter-spacing: -0.005em;
  padding: 2px 2px 0;
}
.stat-quad {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 8px;
}
.sq-card {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 9px;
  padding: 9px 10px 10px;
  display: flex;
  flex-direction: column;
  gap: 1px;
  min-width: 0;
}
.sq-num {
  font-size: 18px;
  font-weight: 800;
  letter-spacing: -0.01em;
  line-height: 1.1;
}
.sq-num.white  { color: #f4f5f8; }
.sq-num.green  { color: #4ed47a; }
.sq-num.red    { color: #e15b5b; }
.sq-num.yellow { color: #f0c04a; }
.sq-lbl {
  font-size: 11px;
  color: var(--text-3);
}

.chip-row {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}
.pill-chip {
  background: var(--panel);
  border: 1px solid var(--border);
  color: var(--text-2);
  border-radius: 999px;
  padding: 5px 14px;
  font-size: 12px;
  cursor: pointer;
  font-weight: 500;
  line-height: 1.3;
}
.pill-chip:hover { color: var(--text); border-color: var(--border-2); }
.pill-chip.on {
  border-color: #4ed47a;
  color: #4ed47a;
  background: rgba(78,212,122,0.04);
  box-shadow: 0 0 0 1px rgba(78,212,122,0.25) inset;
}
.col-chat { background: var(--bg); min-width: 0; }
.empty-chat {
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 40px;
}
.empty-chat-inner {
  max-width: 360px;
  text-align: center;
  color: var(--text-3);
}
.empty-chat-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 64px;
  height: 64px;
  border-radius: 50%;
  background: var(--panel);
  border: 1px solid var(--border);
  color: var(--text-3);
  margin-bottom: 16px;
}
.empty-chat-title {
  font-size: 17px;
  font-weight: 600;
  color: var(--text);
  margin-bottom: 6px;
}
.empty-chat-sub {
  font-size: 13px;
  color: var(--text-3);
  line-height: 1.5;
}
.col-info { border-left: 1px solid var(--border); background: var(--bg); }

/* ============ TICKETS LIST ============ */
.search-row {
  position: relative;
  display: flex;
  align-items: center;
}
.search-row svg { position: absolute; left: 14px; width: 14px; height: 14px; color: var(--text-3); }
.search-input {
  width: 100%;
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 10px 14px 10px 36px;
  color: var(--text);
  font-size: 12.5px;
  outline: none;
}
.search-input::placeholder { color: var(--text-3); }
.search-input:focus { border-color: var(--border-2); }

.filter-row {
  display: flex;
  align-items: center;
  gap: 10px;
}
.status-dot {
  width: 28px; height: 28px;
  border-radius: 50%;
  background: var(--green);
  position: relative;
  cursor: pointer;
  box-shadow: 0 0 0 4px rgba(69,196,107,0.12);
}
.filter-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 6px 12px;
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 999px;
  color: var(--text-2);
  font-size: 12px;
  cursor: pointer;
}
.filter-chip:hover { color: var(--text); border-color: var(--border-2); }
.sort-btn {
  margin-left: auto;
  padding: 6px 12px;
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 999px;
  color: var(--text-2);
  font-size: 12px;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  gap: 4px;
}

.tickets-scroll {
  overflow-y: auto;
  padding: 14px 18px 24px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  flex: 1;
}

.ticket-card {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 12px 14px 10px;
  cursor: pointer;
  position: relative;
  transition: border-color 0.15s, background 0.15s;
}
.ticket-card:hover { background: var(--panel-2); }
.ticket-card.active {
  background: var(--panel-2);
  border-color: #2e5a3e;
  box-shadow: 0 0 0 1px #2e5a3e, 0 4px 18px rgba(0,0,0,0.3);
}
.tc-head {
  display: flex;
  align-items: flex-start;
  gap: 8px;
  margin-bottom: 4px;
}
.tc-badges { display: flex; gap: 6px; align-items: center; flex: 1; }
.badge-aboba {
  font-size: 10px;
  font-weight: 700;
  color: var(--aboba);
  letter-spacing: 0.06em;
}
.badge-src {
  font-size: 10px;
  font-weight: 500;
  color: var(--text-3);
  background: rgba(255,255,255,0.04);
  padding: 2px 7px;
  border-radius: 4px;
  letter-spacing: 0.02em;
}
.badge-src.discord { color: #8b94f3; }
.badge-src.telegram { color: #6ab9e3; }
.tc-author { display: flex; align-items: center; gap: 7px; }
.avatar {
  width: 22px; height: 22px;
  border-radius: 50%;
  background: linear-gradient(135deg, #3a3f55, #1c1f2a);
  flex-shrink: 0;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  color: #fff;
  font-size: 10px;
  font-weight: 600;
}
.avatar.lg { width: 36px; height: 36px; font-size: 13px; }
.avatar.xl { width: 44px; height: 44px; font-size: 15px; }
.tc-author .name { font-size: 12px; color: var(--text-2); }
.tc-title { font-weight: 700; font-size: 14.5px; color: var(--text); margin: 2px 0 3px; letter-spacing: -0.005em; }
.tc-opened { color: var(--green); font-size: 12px; font-weight: 500; }
.tc-meta-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
  margin-top: 12px;
  padding-top: 10px;
  border-top: 1px dashed var(--border);
}
.tc-meta .lbl { color: var(--text-3); font-size: 11px; margin-bottom: 4px; }
.tc-meta .val { font-size: 12.5px; display: flex; align-items: center; gap: 6px; color: var(--text); }
.tc-meta .val .platform-dot { width: 12px; height: 12px; border-radius: 3px; display: inline-flex; align-items: center; justify-content: center; }
.tc-meta .val .platform-dot svg { width: 10px; height: 10px; }
.tc-id-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-top: 8px;
  font-size: 11px;
  color: var(--text-3);
}
.tc-extra {
  margin-top: 6px;
  font-size: 11.5px;
  color: var(--text-2);
}

/* ============ CHAT ============ */
.chat-wrap {
  display: flex;
  flex-direction: column;
  height: 100%;
  min-height: 0;
}
.chat-scroll {
  flex: 1;
  overflow-y: auto;
  padding: 30px 40px 14px;
  display: flex;
  flex-direction: column;
  gap: 14px;
  min-height: 0;
}
.msg-row { display: flex; gap: 10px; align-items: flex-end; max-width: 78%; }
.msg-row.out { align-self: flex-end; flex-direction: row-reverse; }
.msg-bubble {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 14px;
  padding: 10px 14px;
  color: var(--text);
  font-size: 13px;
  line-height: 1.45;
  min-width: 40px;
  max-width: 480px;
  word-wrap: break-word;
}
.msg-row.out .msg-bubble {
  background: var(--accent-soft);
  border-color: rgba(92, 200, 136, 0.25);
}
.msg-meta {
  font-size: 10.5px;
  color: var(--text-3);
  margin-top: 4px;
  display: flex;
  align-items: center;
  gap: 6px;
}
.msg-row.out .msg-meta { justify-content: flex-end; }
.msg-edit { color: var(--text-4); font-style: italic; }

/* Edit/delete affordances on outgoing messages */
.msg-col { display: flex; flex-direction: column; min-width: 0; }
.msg-row.out .msg-col { align-items: flex-end; }
.msg-bubble-wrap {
  position: relative;
  display: inline-flex;
  align-items: center;
  gap: 6px;
}
.msg-actions {
  display: flex;
  gap: 2px;
  opacity: 0;
  transform: translateY(-2px);
  transition: opacity 0.12s, transform 0.12s;
  pointer-events: none;
  padding: 2px;
  background: var(--panel-2);
  border: 1px solid var(--border);
  border-radius: 8px;
  box-shadow: 0 2px 8px rgba(0,0,0,0.25);
  align-self: flex-start;
}
.msg-row.has-actions:hover .msg-actions,
.msg-row.has-actions:focus-within .msg-actions {
  opacity: 1;
  transform: translateY(0);
  pointer-events: auto;
}
/* outgoing: actions appear to the LEFT of bubble (since row is reversed) */
.msg-row.out .msg-bubble-wrap { flex-direction: row-reverse; }
.msg-action {
  width: 24px;
  height: 24px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  background: transparent;
  border: 0;
  border-radius: 6px;
  color: var(--text-2);
  cursor: pointer;
  transition: background 0.12s, color 0.12s;
}
.msg-action:hover { background: var(--card-hover); color: var(--text); }
.msg-action.danger:hover { background: rgba(225,91,91,0.16); color: var(--red); }

/* Inline edit box */
.msg-edit-box {
  display: flex;
  flex-direction: column;
  gap: 6px;
  min-width: 280px;
  max-width: 100%;
  background: var(--accent-soft);
  border: 1px solid rgba(92, 200, 136, 0.4);
  border-radius: 14px;
  padding: 8px 10px;
  box-shadow: 0 0 0 3px rgba(92, 200, 136, 0.08);
}
.msg-row.out .msg-edit-box { align-self: flex-end; }
.msg-edit-area {
  background: transparent;
  border: 0;
  outline: 0;
  resize: none;
  color: var(--text);
  font-family: inherit;
  font-size: 13px;
  line-height: 1.45;
  min-height: 38px;
  max-height: 220px;
  overflow-y: auto;
  padding: 4px 2px;
}
.msg-edit-actions {
  display: flex;
  align-items: center;
  gap: 8px;
  padding-top: 4px;
  border-top: 1px solid rgba(92, 200, 136, 0.18);
}
.msg-edit-hint {
  font-size: 10.5px;
  color: var(--text-3);
  flex: 1;
  margin-right: auto;
}
.msg-edit-btn {
  height: 26px;
  padding: 0 10px;
  border-radius: 6px;
  border: 1px solid var(--border-2);
  background: var(--panel);
  color: var(--text);
  font-size: 11.5px;
  font-weight: 500;
  cursor: pointer;
  transition: background 0.12s;
}
.msg-edit-btn:hover { background: var(--panel-2); }
.msg-edit-btn.ghost { color: var(--text-2); }
.msg-edit-btn.primary {
  background: var(--accent);
  border-color: var(--accent);
  color: #fff;
}
.msg-edit-btn.primary:hover { filter: brightness(1.08); }
.msg-edit-btn:disabled { opacity: 0.5; cursor: not-allowed; }

/* Deleted message placeholder (kept as audit trail) */
.msg-row.is-deleted .msg-bubble-wrap { display: none; }
.msg-deleted {
  background: rgba(225, 91, 91, 0.04);
  border: 1px dashed rgba(225, 91, 91, 0.32);
  border-radius: 12px;
  padding: 8px 12px;
  min-width: 220px;
  max-width: 100%;
}
.msg-row.out .msg-deleted { align-self: flex-end; }
.msg-deleted-head {
  display: flex;
  align-items: center;
  gap: 8px;
  color: var(--red);
  font-size: 11.5px;
  font-weight: 500;
}
.msg-deleted-head > span:first-of-type {
  text-transform: uppercase;
  letter-spacing: 0.06em;
  font-size: 10.5px;
  font-weight: 600;
}
.msg-deleted-toggle,
.msg-deleted-restore {
  margin-left: auto;
  display: inline-flex;
  align-items: center;
  gap: 4px;
  background: transparent;
  border: 1px solid rgba(225, 91, 91, 0.32);
  color: var(--red);
  font-size: 10.5px;
  font-weight: 500;
  padding: 3px 8px;
  border-radius: 999px;
  cursor: pointer;
  transition: background 0.12s, color 0.12s;
}
.msg-deleted-restore { margin-left: 4px; color: var(--green); border-color: rgba(101,213,134,0.32); }
.msg-deleted-toggle:hover { background: rgba(225, 91, 91, 0.12); }
.msg-deleted-restore:hover { background: rgba(101, 213, 134, 0.14); }
.msg-deleted-original {
  margin-top: 8px;
  padding: 8px 10px;
  border-radius: 8px;
  background: rgba(255,255,255,0.025);
  border: 1px solid var(--border);
  color: var(--text-2);
  font-size: 12.5px;
  line-height: 1.5;
  white-space: pre-wrap;
  text-wrap: pretty;
}
.msg-deleted-tag {
  color: var(--red);
  text-transform: uppercase;
  letter-spacing: 0.06em;
  font-size: 9.5px;
  font-weight: 600;
}
.day-divider {
  align-self: center;
  font-size: 10.5px;
  color: var(--text-3);
  background: var(--panel);
  padding: 3px 10px;
  border-radius: 999px;
  margin: 6px 0;
}

.chat-input-wrap {
  padding: 12px 28px 18px;
}
.chat-input {
  display: flex;
  align-items: center;
  gap: 10px;
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 0 14px;
}
.chat-input input {
  flex: 1;
  background: transparent;
  border: 0;
  outline: 0;
  padding: 12px 0;
  font-size: 13px;
  color: var(--text);
}
.chat-input input::placeholder { color: var(--text-3); }
.chat-input .icon-btn { color: var(--text-3); }
.chat-input .icon-btn:hover { color: var(--text); }
.chat-input-sep {
  width: 1px;
  height: 18px;
  background: var(--border);
  margin: 0 2px;
}
.chat-input .chat-send {
  margin-left: auto;
  color: var(--text-3);
  transition: color 0.15s, background 0.15s;
}
.chat-input .chat-send.active {
  color: var(--accent);
  background: var(--accent-soft);
}
.chat-input .chat-send.active:hover { filter: brightness(1.1); }
.chat-input .chat-send:disabled { cursor: not-allowed; opacity: 0.5; }

.icon-btn {
  background: transparent;
  border: 0;
  color: var(--text-2);
  cursor: pointer;
  padding: 6px;
  border-radius: 6px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
}
.icon-btn:hover { background: var(--panel-2); color: var(--text); }

/* Quoted ticket card embedded in chat */
.quote-card {
  background: var(--panel-2);
  border: 1px solid var(--border-2);
  border-radius: 10px;
  padding: 10px 12px;
  font-size: 12px;
  min-width: 280px;
}
.quote-head {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  border-bottom: 1px solid var(--border);
  padding-bottom: 4px;
  margin-bottom: 6px;
}
.quote-head .src { font-weight: 600; color: var(--text); font-size: 11.5px; }
.quote-head .time { color: var(--text-3); font-size: 11px; }
.quote-line { display: flex; gap: 6px; padding: 2px 0; font-size: 11.5px; }
.quote-line .k { color: var(--text-3); min-width: 80px; }
.quote-line .v { color: var(--text); }

/* ============ INFO PANEL ============ */

/* Compact ticket header strip — slim summary above chat messages. */
.sys-strip {
  align-self: stretch;
  width: 100%;
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 8px 14px;
  margin-bottom: 8px;
  flex-shrink: 0;
  display: flex;
  flex-direction: column;
  gap: 8px;
}
.sys-strip-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  min-width: 0;
}
.sys-strip-left {
  display: flex;
  align-items: center;
  gap: 10px;
  min-width: 0;
  flex-wrap: wrap;
}
.sys-strip-id {
  font-family: 'JetBrains Mono', monospace;
  font-size: 12px;
  color: var(--text-2);
  letter-spacing: 0.02em;
  padding: 2px 7px;
  background: rgba(255,255,255,0.04);
  border-radius: 4px;
}
.sys-strip-sep {
  width: 1px;
  height: 14px;
  background: var(--border-2);
}
.sys-strip-cat {
  font-size: 13px;
  font-weight: 600;
  color: var(--text);
  letter-spacing: 0;
}
.sys-strip-src {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 11px;
  font-weight: 500;
  color: var(--text-3);
  text-transform: uppercase;
  letter-spacing: 0.06em;
}
.sys-strip-src-dot {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--text-4);
}
.sys-strip-src.src-discord .sys-strip-src-dot { background: var(--discord); }
.sys-strip-src.src-telegram .sys-strip-src-dot { background: var(--telegram); }
.sys-strip-src.src-site .sys-strip-src-dot { background: var(--text-3); }

.sys-strip-status {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  padding: 4px 10px;
  border-radius: 999px;
  font-size: 11.5px;
  font-weight: 500;
  letter-spacing: 0.01em;
  white-space: nowrap;
}
.sys-strip-pulse {
  width: 7px;
  height: 7px;
  border-radius: 50%;
}
.sys-strip-status-on { color: #5ec98a; background: rgba(94, 201, 138, 0.10); }
.sys-strip-status-on .sys-strip-pulse {
  background: #5ec98a;
  box-shadow: 0 0 0 3px rgba(94, 201, 138, 0.18);
}
.sys-strip-status-muted { color: var(--text-2); background: rgba(255,255,255,0.04); }
.sys-strip-status-muted .sys-strip-pulse { background: var(--text-3); }
.sys-strip-status-warn { color: var(--orange); background: rgba(232,161,74,0.10); }
.sys-strip-status-warn .sys-strip-pulse {
  background: var(--orange);
  box-shadow: 0 0 0 3px rgba(232,161,74,0.18);
}

.sys-strip-warn {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 12px;
  color: var(--orange);
  background: rgba(232,161,74,0.08);
  border: 1px solid rgba(232,161,74,0.22);
  border-radius: 7px;
  padding: 6px 10px;
}
.sys-strip-warn b { font-weight: 600; }
.sys-strip.locked { border-color: rgba(232,161,74,0.25); }

.sys-strip-meta {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
  padding-top: 6px;
  border-top: 1px dashed var(--border);
}
.sys-strip-meta-item {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  color: var(--text-2);
}
.sys-strip-meta-item svg { color: var(--text-4); }
.sys-strip-meta-k {
  color: var(--text-3);
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.06em;
}
.sys-strip-meta-v { color: var(--text); font-weight: 500; }
.sys-strip-mono { font-family: 'JetBrains Mono', monospace; font-size: 11.5px; }
.sys-strip-meta-sep {
  width: 1px;
  height: 12px;
  background: var(--border-2);
}

.sys-card {
  align-self: stretch;
  display: flex;
  background: var(--panel);
  border: 1px solid var(--border-2);
  border-radius: 14px;
  max-width: 620px;
  width: 100%;
  overflow: hidden;
  box-shadow: 0 8px 22px rgba(0, 0, 0, 0.25);
  margin-bottom: 6px;
  flex-shrink: 0;
}
.sys-body {
  flex: 1;
  padding: 14px 18px 12px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  min-width: 0;
}
.sys-head { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.sys-cat-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 4px 10px 4px 8px;
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid var(--border-2);
  border-radius: 999px;
  color: var(--text-2);
  font-size: 11.5px;
  font-weight: 600;
  letter-spacing: 0.01em;
}
.sys-cat-chip svg { color: var(--text-3); }

.sys-source-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 4px 10px;
  background: rgba(255, 255, 255, 0.03);
  border: 1px solid var(--border);
  border-radius: 999px;
  color: var(--text-3);
  font-size: 11px;
  font-weight: 500;
  letter-spacing: 0.02em;
  text-transform: uppercase;
}
.sys-source-dot {
  width: 5px;
  height: 5px;
  border-radius: 50%;
  background: var(--text-3);
}

.sys-rows {
  display: flex;
  flex-direction: column;
  gap: 5px;
  padding: 2px 0;
}
.sys-row {
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 13px;
  line-height: 1.5;
}
.sys-divider {
  height: 1px;
  background: var(--border);
  margin: 4px 0 4px 28px;
}
.sys-ic {
  width: 18px;
  height: 18px;
  border-radius: 5px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  background: rgba(255, 255, 255, 0.04);
  color: var(--text-3);
}
.status-pulse {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: #5ec98a;
  box-shadow: 0 0 0 3px rgba(94, 201, 138, 0.2);
}

.sys-k { color: var(--text-3); font-size: 12px; min-width: 110px; }
.sys-v { color: var(--text); font-size: 13px; font-weight: 500; }
.sys-mention {
  color: var(--text-2);
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid var(--border);
  padding: 1px 8px;
  border-radius: 5px;
  font-size: 12px;
  font-weight: 500;
  font-family: 'JetBrains Mono', monospace;
}
.sys-status-on { color: #5ec98a; font-weight: 600; }
.sys-worker {
  color: var(--text-2);
  font-family: 'JetBrains Mono', monospace;
  font-weight: 500;
  font-size: 12.5px;
}
.sys-mono {
  font-family: 'JetBrains Mono', monospace;
  font-size: 12px;
  color: var(--text-2);
  letter-spacing: 0.01em;
}
.sys-mono-soft {
  font-family: 'JetBrains Mono', monospace;
  font-size: 12px;
  color: var(--text-2);
  font-weight: 400;
}

.sys-foot {
  display: flex;
  align-items: center;
  gap: 8px;
  padding-top: 10px;
  margin-top: 2px;
  border-top: 1px dashed var(--border);
  color: var(--text-3);
  font-size: 11.5px;
  flex-wrap: wrap;
}
.sys-id {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  color: var(--text-3);
}
.sys-id .sys-k { min-width: 0; color: var(--text-3); }
.sys-id-num {
  font-family: 'JetBrains Mono', monospace;
  background: rgba(255,255,255,0.05);
  border: 1px solid var(--border);
  padding: 1px 6px;
  border-radius: 4px;
  color: var(--text-2);
  font-size: 11.5px;
}
.sys-dot { color: var(--text-4); }
.sys-hint {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  color: var(--text-3);
}
.sys-hint svg { color: var(--text-4); }

/* ============ INFO PANEL ============ */
.info {
  padding: 20px 18px;
  display: flex;
  flex-direction: column;
  gap: 16px;
  overflow-y: auto;
  height: 100%;
}
.info-user {
  display: flex;
  align-items: center;
  gap: 10px;
}
.info-user .name { font-weight: 700; font-size: 13.5px; color: var(--text); }
.info-user .collapse {
  margin-left: auto;
  font-size: 11.5px;
  color: var(--text-3);
  background: var(--panel);
  border: 1px solid var(--border);
  padding: 5px 10px;
  border-radius: 7px;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  gap: 4px;
}

.info-block { display: flex; flex-direction: column; gap: 8px; }
.info-h {
  font-size: 13.5px;
  font-weight: 600;
  color: var(--text);
  padding-bottom: 6px;
}
.info-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 5px 0;
  gap: 14px;
  border-bottom: 1px dashed transparent;
}
.info-row .k { color: var(--text-3); font-size: 12px; flex-shrink: 0; }
.info-row .v {
  color: var(--text);
  font-size: 12px;
  font-weight: 500;
  text-align: right;
  word-break: break-all;
  min-width: 0;
}
.info-row .v-em { font-weight: 600; }

.mini-btn {
  background: var(--panel);
  border: 1px solid var(--border-2);
  color: var(--accent-2);
  padding: 3px 14px;
  border-radius: 6px;
  font-size: 11.5px;
  cursor: pointer;
  font-weight: 500;
}
.mini-btn:hover { background: var(--panel-2); }

.comment-area {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 9px;
  padding: 10px 12px;
  width: 100%;
  min-height: 78px;
  resize: vertical;
  outline: none;
  color: var(--text);
  font-size: 12px;
}
.comment-area:focus { border-color: rgba(78,212,122,0.45); }
.comment-foot {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-top: 6px;
}
.comment-save {
  background: var(--panel);
  border: 1px solid var(--border-2);
  color: var(--text);
  padding: 7px 18px;
  border-radius: 7px;
  font-size: 12px;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  transition: background 0.15s, color 0.15s, border-color 0.15s;
}
.comment-save:hover:not(:disabled) { background: var(--panel-2); }
.comment-save:disabled { opacity: 0.55; cursor: default; }
.comment-save.is-saved {
  background: rgba(78,212,122,0.10);
  color: #4ed47a;
  border-color: rgba(78,212,122,0.35);
}
.comment-count { font-size: 11px; color: var(--text-3); font-family: 'JetBrains Mono', monospace; }
.comment-hint { font-size: 11px; color: var(--text-4); font-family: 'JetBrains Mono', monospace; letter-spacing: 0.02em; }

/* Comment list (per-ticket agent notes) */
.info-h-count {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 18px;
  height: 18px;
  padding: 0 6px;
  margin-left: 8px;
  font-size: 10.5px;
  font-weight: 600;
  color: var(--text-2);
  background: rgba(255,255,255,0.05);
  border-radius: 999px;
  letter-spacing: 0;
}
.comments-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
  margin-bottom: 10px;
}
.cmt {
  display: grid;
  grid-template-columns: 24px 1fr;
  gap: 9px;
  padding: 9px 10px;
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 8px;
}
.cmt .avatar { width: 24px; height: 24px; font-size: 10px; }
.cmt-body { min-width: 0; }
.cmt-head {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-bottom: 3px;
}
.cmt-author {
  font-size: 12px;
  font-weight: 600;
  color: var(--text);
}
.cmt-ts {
  font-size: 10.5px;
  color: var(--text-3);
  font-family: 'JetBrains Mono', monospace;
  letter-spacing: 0;
}
.cmt-del {
  margin-left: auto;
  background: transparent;
  border: 0;
  color: var(--text-4);
  padding: 2px;
  border-radius: 3px;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
}
.cmt-del:hover { color: var(--red); background: rgba(225,91,91,0.10); }
.cmt-text {
  font-size: 12.5px;
  color: var(--text);
  line-height: 1.45;
  white-space: pre-wrap;
  word-break: break-word;
}

.action-btn {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 10px 14px;
  border-radius: 9px;
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  border: 1px solid;
  width: 100%;
  background: transparent;
}
.action-btn svg { width: 14px; height: 14px; }
.action-btn.take { color: var(--orange); border-color: rgba(232,161,74,0.4); background: rgba(232,161,74,0.06); }
.action-btn.take:hover { background: rgba(232,161,74,0.12); }
.action-btn.tag { color: var(--orange); border-color: rgba(232,161,74,0.4); background: rgba(232,161,74,0.06); }
.action-btn.tag:hover { background: rgba(232,161,74,0.12); }
.action-btn.close { color: var(--red); border-color: rgba(225,91,91,0.4); background: rgba(225,91,91,0.06); }
.action-btn.close:hover { background: rgba(225,91,91,0.12); }
.action-btn.grant { color: #65d586; border-color: rgba(101,213,134,0.4); background: rgba(101,213,134,0.08); }
.action-btn.grant:hover { background: rgba(101,213,134,0.16); }
.action-btn-stack { display: flex; flex-direction: column; gap: 8px; }

/* notifications stack inside info column (top floating cards) */
.notif {
  background: var(--panel-2);
  border: 1px solid var(--border-2);
  border-radius: 10px;
  padding: 10px 12px;
  display: flex;
  flex-direction: column;
  gap: 2px;
  cursor: pointer;
}
.notif .head { display: flex; align-items: center; gap: 6px; font-size: 12px; color: var(--text); font-weight: 600; }
.notif .body { font-size: 11.5px; color: var(--text-2); }

/* ============ STATS ============ */
.stats {
  height: 100%;
  overflow-y: auto;
  padding: 32px 36px 56px;
  display: flex;
  flex-direction: column;
  gap: 8px;
}
.stats h2 {
  font-size: 13px;
  font-weight: 600;
  color: var(--text-2);
  margin: 0 0 10px;
  letter-spacing: 0.01em;
}
.stats h2 + * { margin-top: 0; }
.stats > * + h2 { margin-top: 22px; }

/* personal stats */
.personal-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 12px;
}
.personal-card {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 16px 20px 14px;
  display: flex;
  flex-direction: column;
  gap: 4px;
}
.personal-val {
  font-family: 'JetBrains Mono', monospace;
  font-size: 28px;
  font-weight: 600;
  color: #4ed47a;
  letter-spacing: 0;
  line-height: 1.1;
}
.personal-lbl {
  font-size: 12px;
  color: var(--text-3);
}

/* periods */
.period-grid {
  display: grid;
  grid-template-columns: repeat(6, 1fr);
  gap: 10px;
}
.period-card {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 12px 14px 8px;
  position: relative;
  overflow: hidden;
  min-height: 92px;
  display: flex;
  flex-direction: column;
  gap: 2px;
  transition: border-color 0.15s, background 0.15s;
  text-align: left;
  font: inherit;
  color: inherit;
  cursor: pointer;
}
button.period-card { width: 100%; }
.period-card:hover { border-color: var(--border-2); }
.period-card.on:hover { border-color: rgba(78, 212, 122, 0.6); }
.period-card.on {
  border-color: rgba(78, 212, 122, 0.45);
  background: linear-gradient(180deg, rgba(78,212,122,0.05) 0%, var(--panel) 70%);
}
.period-lbl {
  font-size: 10px;
  color: var(--text-3);
  text-transform: uppercase;
  letter-spacing: 0.08em;
  font-weight: 600;
}
.period-card.on .period-lbl { color: #4ed47a; }
.period-val {
  font-family: 'JetBrains Mono', monospace;
  font-size: 22px;
  font-weight: 600;
  color: var(--text);
  letter-spacing: 0;
  line-height: 1.15;
  margin-top: 2px;
}
.period-card.on .period-val { color: #4ed47a; }
.mini-spark {
  width: 100%;
  height: 28px;
  margin-top: auto;
  display: block;
}

/* input cards */
.period-card.input-card { padding-bottom: 12px; }
.period-input {
  display: flex;
  align-items: center;
  justify-content: space-between;
  background: rgba(255,255,255,0.02);
  border: 1px solid var(--border);
  border-radius: 6px;
  padding: 6px 10px;
  margin-top: auto;
  color: var(--text-2);
  font-size: 12px;
  cursor: pointer;
}
.period-input:hover { border-color: var(--border-2); }
.period-text,
.period-select {
  flex: 1;
  background: transparent;
  border: 0;
  outline: none;
  color: var(--text);
  font: inherit;
  font-size: 12px;
  padding: 0;
  min-width: 0;
  cursor: pointer;
}
.period-text::placeholder { color: var(--text-3); }
.period-select { appearance: none; padding-right: 4px; }
.period-select option { background: var(--panel); color: var(--text); }
.period-card.input-card:focus-within { border-color: rgba(78,212,122,0.45); }
.period-card.input-card:focus-within .period-input { border-color: rgba(78,212,122,0.45); }

/* ---------- Custom picker (Select + Date) ---------- */
.period-card.input-card { position: relative; overflow: visible; }
.period-card.input-card.is-open { border-color: rgba(78,212,122,0.45); }
.period-card.input-card.is-open .period-input { border-color: rgba(78,212,122,0.45); }
.pi-trigger {
  font: inherit;
  color: var(--text);
  text-align: left;
  width: 100%;
}
.pi-trigger .pi-value { color: var(--text); }
.pi-trigger .pi-placeholder { color: var(--text-3); }
.pi-chev {
  flex-shrink: 0;
  color: var(--text-3);
  transform: rotate(90deg);
  transition: transform 0.15s;
}
.pi-chev.is-open { transform: rotate(-90deg); }

.pi-pop {
  position: absolute;
  left: 0;
  right: 0;
  top: calc(100% + 6px);
  background: #14141a;
  border: 1px solid var(--border-2);
  border-radius: 8px;
  box-shadow: 0 10px 28px rgba(0,0,0,0.55), 0 0 0 1px rgba(0,0,0,0.2);
  z-index: 20;
  padding: 4px;
}
.pi-pop-select {
  display: flex;
  flex-direction: column;
  gap: 1px;
  max-height: 260px;
  overflow: auto;
}
.pi-opt {
  background: transparent;
  border: 0;
  color: var(--text);
  font: inherit;
  font-size: 13px;
  text-align: left;
  padding: 8px 12px;
  border-radius: 5px;
  cursor: pointer;
}
.pi-opt:hover { background: rgba(255,255,255,0.04); }
.pi-opt.on { background: rgba(78,212,122,0.10); color: #4ed47a; }

.pi-pop-cal {
  width: 260px;
  padding: 10px;
}
.cal-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 6px;
  margin-bottom: 8px;
}
.cal-title {
  font-size: 13px;
  font-weight: 600;
  color: var(--text);
  text-align: center;
  flex: 1;
}
.cal-nav {
  background: transparent;
  border: 0;
  color: var(--text-2);
  padding: 4px 6px;
  border-radius: 4px;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  justify-content: center;
}
.cal-nav:hover { background: rgba(255,255,255,0.05); color: var(--text); }
.cal-wk {
  display: grid;
  grid-template-columns: repeat(7, 1fr);
  margin-bottom: 4px;
}
.cal-wk-d {
  font-size: 11px;
  color: var(--text-3);
  text-align: center;
  padding: 4px 0;
  text-transform: lowercase;
}
.cal-wk-d.wknd { color: #d36a8e; }
.cal-grid {
  display: grid;
  grid-template-columns: repeat(7, 1fr);
  gap: 2px;
}
.cal-d {
  background: transparent;
  border: 1px solid transparent;
  color: var(--text);
  font: inherit;
  font-size: 12.5px;
  font-family: 'JetBrains Mono', monospace;
  height: 28px;
  border-radius: 5px;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
}
.cal-d:hover { background: rgba(255,255,255,0.05); }
.cal-d.om { color: var(--text-4); }
.cal-d.wknd { color: #d36a8e; }
.cal-d.wknd.om { color: #6c4452; }
.cal-d.sel { border-color: #4ed47a; color: #4ed47a; }
.cal-foot {
  margin-top: 8px;
  padding-top: 8px;
  border-top: 1px solid var(--border);
}
.cal-clear {
  background: transparent;
  border: 1px solid var(--border-2);
  color: var(--text-2);
  font: inherit;
  font-size: 12px;
  padding: 5px 12px;
  border-radius: 5px;
  cursor: pointer;
}
.cal-clear:hover { color: var(--text); border-color: var(--text-3); }

/* big chart */
.big-chart-wrap {
  margin-top: 14px;
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 0;
  height: 260px;
  position: relative;
  overflow: hidden;
}
.bc { position: absolute; inset: 0; }
.bc-svg { width: 100%; height: 100%; display: block; }

.bc-tabs {
  position: absolute;
  left: 14px;
  bottom: 12px;
  display: flex;
  align-items: center;
  gap: 14px;
  font-family: 'JetBrains Mono', monospace;
  font-size: 12px;
  z-index: 2;
}
.bc-tab {
  background: transparent;
  border: 0;
  padding: 2px 4px;
  color: var(--text-3);
  font-family: inherit;
  font-size: 12px;
  font-weight: 600;
  letter-spacing: 0.04em;
  cursor: pointer;
  border-radius: 4px;
}
.bc-tab:hover { color: var(--text-2); }
.bc-tab.on {
  color: #4ed47a;
}
.bc-peak {
  color: var(--text-3);
  font-size: 12px;
  margin-left: 4px;
}
.bc-peak-num { color: var(--text-2); font-weight: 600; margin-right: 4px; }

.bc-tt {
  position: absolute;
  background: #f6f6f8;
  color: #14151a;
  padding: 5px 10px;
  border-radius: 6px;
  font-size: 12.5px;
  font-weight: 600;
  white-space: nowrap;
  box-shadow: 0 2px 10px rgba(0,0,0,0.4);
  z-index: 3;
  pointer-events: none;
}
.bc-tt-right { transform: translate(10px, 0); }
.bc-tt-left { transform: translate(calc(-100% - 10px), 0); }
.bc-tt::before {
  content: "";
  position: absolute;
  top: 50%;
  width: 8px;
  height: 8px;
  background: #f6f6f8;
  transform: translateY(-50%) rotate(45deg);
}
.bc-tt-right::before { left: -4px; }
.bc-tt-left::before { right: -4px; }
.bc-tt-num { font-family: 'JetBrains Mono', monospace; font-weight: 700; }
.bc-tt-lbl { margin-left: 5px; color: #2a2c33; font-weight: 500; }

.bc-time {
  position: absolute;
  bottom: 8px;
  transform: translateX(-50%);
  background: #f6f6f8;
  color: #14151a;
  padding: 3px 9px;
  border-radius: 5px;
  font-size: 11.5px;
  font-weight: 500;
  white-space: nowrap;
  z-index: 3;
  pointer-events: none;
}

/* staff row */
.staff-row-grid {
  display: grid;
  grid-template-columns: repeat(5, 1fr);
  gap: 10px;
}
.staff-row-card {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 12px 14px;
  display: flex;
  align-items: center;
  gap: 12px;
  min-width: 0;
}
.staff-rank-chip {
  font-family: 'JetBrains Mono', monospace;
  font-weight: 600;
  font-size: 12px;
  color: #1a1a21;
  width: 32px;
  height: 32px;
  border-radius: 7px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  letter-spacing: -0.02em;
}
.staff-avatar {
  width: 34px;
  height: 34px;
  border-radius: 50%;
  background: #4a4d57;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  color: #fff;
  font-weight: 600;
  font-size: 13px;
  flex-shrink: 0;
}
.staff-meta-col { display: flex; flex-direction: column; gap: 1px; min-width: 0; flex: 1; }
.staff-name {
  font-size: 12.5px;
  font-weight: 600;
  color: var(--text);
  font-family: 'JetBrains Mono', monospace;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.staff-role { font-size: 10.5px; color: var(--text-3); }
.staff-stars-row { display: inline-flex; gap: 2px; margin-top: 3px; }
.staff-counts {
  font-size: 10.5px;
  color: var(--text-3);
  margin-top: 2px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

/* categories */
.cat-table {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 12px;
  overflow: hidden;
}
.cat-row {
  display: grid;
  grid-template-columns: minmax(280px, 2.4fr) 1fr 1fr 1fr;
  align-items: center;
  padding: 13px 22px;
  border-bottom: 1px solid var(--border);
}
.cat-row:last-child { border-bottom: 0; }
.cat-row.cat-head {
  padding: 11px 22px;
  background: rgba(255,255,255,0.012);
}
.cat-row.cat-head .cat-col {
  font-size: 10px;
  color: var(--text-3);
  text-transform: uppercase;
  letter-spacing: 0.08em;
  font-weight: 600;
}
.cat-col { font-size: 13px; color: var(--text); }
.cat-name { display: flex; align-items: center; gap: 10px; }
.cat-icon {
  width: 22px;
  height: 22px;
  border-radius: 6px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 11px;
  flex-shrink: 0;
}
.cat-num {
  font-family: 'JetBrains Mono', monospace;
  color: var(--text);
  font-size: 13px;
}
.cat-open.zero { color: var(--text-3); }
.cat-open.nz { color: #d36a8e; font-weight: 600; }

/* ============ MODAL ============ */
.modal-overlay {
  position: fixed; inset: 0;
  background: rgba(0,0,0,0.55);
  display: flex; align-items: center; justify-content: center;
  z-index: 200;
}
.modal {
  background: var(--panel-2);
  border: 1px solid var(--border-2);
  border-radius: 12px;
  padding: 22px 24px;
  width: 360px;
  display: flex;
  flex-direction: column;
  gap: 12px;
  box-shadow: 0 20px 60px rgba(0,0,0,0.5);
}
.modal .head { display: flex; align-items: center; gap: 8px; color: var(--text-2); font-size: 12px; }
.modal .body { color: var(--text); font-size: 13.5px; }
.modal .ok-btn {
  align-self: flex-end;
  background: var(--accent-soft);
  border: 1px solid rgba(92, 200, 136,0.4);
  color: var(--accent-2);
  padding: 6px 22px;
  border-radius: 7px;
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
}

/* Empty chat (logo wash) */
.chat-empty {
  flex: 1;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-direction: column;
  gap: 12px;
  color: var(--text-3);
}
.chat-empty .big {
  font-family: 'Inter', sans-serif;
  font-weight: 800;
  font-size: 64px;
  letter-spacing: -0.04em;
  color: #fff;
  opacity: 0.4;
  transform: skewX(-8deg);
}
.chat-take-row {
  padding: 12px 28px 18px;
  display: flex;
}
.chat-take-btn {
  flex: 1;
  background: var(--panel);
  border: 1px dashed var(--border-2);
  color: var(--text-2);
  padding: 14px;
  border-radius: 10px;
  font-size: 13px;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
}
.chat-take-btn:hover { background: var(--panel-2); color: var(--text); }
.chat-take-btn.locked {
  cursor: not-allowed;
  opacity: 0.75;
  color: var(--text-3);
}
.chat-take-btn.locked:hover {
  background: var(--panel);
  color: var(--text-3);
}

/* ============ SysCard locked variant ============ */
.sys-card.locked {
  border-color: rgba(232, 161, 74, 0.28);
  background: linear-gradient(180deg, rgba(232, 161, 74, 0.045) 0%, var(--panel) 70%);
}
.sys-locked-banner {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 8px 12px;
  background: rgba(232, 161, 74, 0.08);
  border: 1px solid rgba(232, 161, 74, 0.22);
  border-radius: 9px;
  color: var(--text-2);
  font-size: 12px;
  margin-bottom: 2px;
}
.sys-locked-banner svg { color: rgba(232, 161, 74, 0.85); flex-shrink: 0; }
.sys-locked-banner b { color: var(--text); font-weight: 600; }
.status-pulse.warn {
  background: rgba(232, 161, 74, 0.95);
  box-shadow: 0 0 0 3px rgba(232, 161, 74, 0.18);
}
.sys-status-warn { color: var(--text-2); font-weight: 500; }

/* ============ Assignment card in info panel ============ */
.assign-card {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 10px 12px;
  display: flex;
  flex-direction: column;
  gap: 4px;
}
.assign-card.by-other {
  border-color: rgba(232, 161, 74, 0.32);
  background: rgba(232, 161, 74, 0.04);
}
.assign-row {
  display: flex;
  align-items: center;
  gap: 8px;
}
.assign-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--text-3);
}
.assign-dot.ok { background: #5ec98a; box-shadow: 0 0 0 3px rgba(94, 201, 138, 0.18); }
.assign-dot.warn { background: rgba(232, 161, 74, 0.95); box-shadow: 0 0 0 3px rgba(232, 161, 74, 0.18); }
.assign-dot.muted { background: var(--text-3); }
.assign-label {
  font-size: 12.5px;
  font-weight: 600;
  color: var(--text);
}
.assign-agent {
  margin-left: auto;
  font-family: 'JetBrains Mono', monospace;
  font-size: 11.5px;
  color: var(--text-2);
  background: rgba(255,255,255,0.04);
  border: 1px solid var(--border);
  padding: 1px 7px;
  border-radius: 5px;
}
.assign-hint {
  font-size: 11.5px;
  color: var(--text-3);
  line-height: 1.4;
  padding-left: 15px;
}

/* ============ Transfer dropdown ============ */
.action-rel { position: relative; }
.action-btn.transfer {
  color: var(--text);
  border-color: var(--border-2);
  background: var(--panel);
}
.action-btn.transfer:hover { background: var(--panel-2); }
.action-btn.transfer.open {
  background: var(--panel-2);
  border-color: var(--border-2);
}
.action-btn.request {
  color: var(--orange);
  border-color: rgba(232,161,74,0.4);
  background: rgba(232,161,74,0.06);
}
.action-btn.request:hover { background: rgba(232,161,74,0.12); }
.action-btn.ghost {
  color: var(--text-3);
  border-color: var(--border);
  background: transparent;
  cursor: not-allowed;
}
.action-btn:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}

.transfer-pop {
  position: absolute;
  right: 0;
  top: calc(100% + 6px);
  width: 100%;
  min-width: 280px;
  background: var(--panel-2);
  border: 1px solid var(--border-2);
  border-radius: 12px;
  box-shadow: 0 18px 40px rgba(0,0,0,0.45), 0 2px 0 rgba(255,255,255,0.02) inset;
  z-index: 60;
  display: flex;
  flex-direction: column;
  overflow: hidden;
}
.transfer-head {
  display: flex;
  align-items: center;
  padding: 10px 12px 8px;
  border-bottom: 1px solid var(--border);
}
.transfer-title {
  font-size: 12.5px;
  font-weight: 600;
  color: var(--text);
}
.transfer-x {
  margin-left: auto;
  background: transparent;
  border: 0;
  color: var(--text-3);
  cursor: pointer;
  width: 22px;
  height: 22px;
  border-radius: 5px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
}
.transfer-x:hover { background: rgba(255,255,255,0.04); color: var(--text); }

.transfer-search {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 8px 12px;
  border-bottom: 1px solid var(--border);
  color: var(--text-3);
}
.transfer-search input {
  background: transparent;
  border: 0;
  outline: 0;
  width: 100%;
  font-size: 12px;
  color: var(--text);
}

.transfer-list {
  max-height: 260px;
  overflow-y: auto;
  padding: 4px;
}
.transfer-empty {
  padding: 16px;
  font-size: 12px;
  color: var(--text-3);
  text-align: center;
}
.transfer-item {
  width: 100%;
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 8px 10px;
  background: transparent;
  border: 0;
  border-radius: 8px;
  cursor: pointer;
  text-align: left;
  color: var(--text);
}
.transfer-item:hover { background: rgba(255,255,255,0.04); }
.transfer-item.current { background: rgba(255,255,255,0.03); }
.transfer-item .avatar {
  width: 28px;
  height: 28px;
  border-radius: 50%;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  color: #fff;
  font-size: 11.5px;
  font-weight: 600;
  flex-shrink: 0;
}
.t-meta { flex: 1; min-width: 0; }
.t-name {
  font-size: 12.5px;
  font-weight: 600;
  color: var(--text);
  display: inline-flex;
  align-items: center;
  gap: 6px;
}
.t-badge {
  font-size: 10px;
  font-weight: 600;
  color: var(--text-3);
  background: rgba(255,255,255,0.05);
  border: 1px solid var(--border);
  padding: 0px 6px;
  border-radius: 4px;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}
.t-sub {
  font-size: 11px;
  color: var(--text-3);
  display: flex;
  align-items: center;
  gap: 6px;
  margin-top: 2px;
}
.t-dot {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  flex-shrink: 0;
}
.t-dot.on { background: #5ec98a; }
.t-dot.off { background: var(--text-4); }
.t-bullet { color: var(--text-4); }
.t-arr { color: var(--text-3); flex-shrink: 0; }
.transfer-item:hover .t-arr { color: var(--text-2); }

/* ============ Toasts ============ */
.toast-stack {
  position: fixed;
  top: 22px;
  right: 22px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  z-index: 999;
  pointer-events: none;
}
.toast-msg .g {
  color: #5ec98a;
  font-weight: 600;
}
.toast-msg .mono {
  font-family: 'JetBrains Mono', monospace;
}

.tickets-empty {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 6px;
  padding: 60px 24px;
  color: var(--text-3);
  text-align: center;
}
.tickets-empty svg { color: var(--text-4); margin-bottom: 4px; }
.te-title {
  font-size: 13px;
  font-weight: 600;
  color: var(--text-2);
}
.te-sub {
  font-size: 11.5px;
  color: var(--text-3);
}
.toast {
  pointer-events: auto;
  position: relative;
  display: flex;
  align-items: flex-start;
  gap: 10px;
  min-width: 320px;
  max-width: 420px;
  background: var(--panel-2);
  border: 1px solid var(--border-2);
  border-radius: 11px;
  padding: 12px 36px 12px 12px;
  box-shadow: 0 18px 44px rgba(0,0,0,0.45), 0 2px 0 rgba(255,255,255,0.02) inset;
  overflow: hidden;
  animation: toastIn 220ms cubic-bezier(.2,.7,.2,1);
}
@keyframes toastIn {
  from { opacity: 0; transform: translateY(-8px) scale(0.98); }
  to { opacity: 1; transform: translateY(0) scale(1); }
}
.toast-ic {
  width: 22px;
  height: 22px;
  border-radius: 6px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  margin-top: 1px;
}
.toast-ic svg { width: 13px; height: 13px; }
.toast-ic-success {
  background: rgba(94, 201, 138, 0.16);
  color: #5ec98a;
}
.toast-ic-error {
  background: rgba(225, 91, 91, 0.18);
  color: #e87a7a;
}
.toast-ic-info {
  background: rgba(74, 188, 117, 0.16);
  color: #87d4a3;
}
.toast-ic-new-ticket {
  background: rgba(94, 201, 138, 0.16);
  color: #5ec98a;
}
.toast-ic-new-message {
  background: rgba(74, 188, 117, 0.16);
  color: #87d4a3;
}
.toast-body { flex: 1; min-width: 0; }
.toast-title {
  font-size: 12.5px;
  font-weight: 600;
  color: var(--text);
  line-height: 1.3;
}
.toast-msg {
  font-size: 11.5px;
  color: var(--text-2);
  line-height: 1.4;
  margin-top: 2px;
  word-break: break-word;
}
.toast-x {
  position: absolute;
  top: 8px;
  right: 8px;
  width: 20px;
  height: 20px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  background: transparent;
  border: 0;
  border-radius: 4px;
  color: var(--text-3);
  cursor: pointer;
}
.toast-x:hover { background: rgba(255,255,255,0.05); color: var(--text); }
.toast-progress {
  position: absolute;
  bottom: 0;
  left: 0;
  height: 2px;
  width: 100%;
  background: rgba(255,255,255,0.08);
  transform-origin: left;
  animation: toastProg 3800ms linear forwards;
}
.toast-success .toast-progress { background: rgba(94, 201, 138, 0.5); }
.toast-error .toast-progress { background: rgba(225, 91, 91, 0.55); }
.toast-info .toast-progress { background: rgba(74, 188, 117, 0.5); }
.toast-new-ticket .toast-progress { background: rgba(94, 201, 138, 0.55); }
.toast-new-message .toast-progress { background: rgba(74, 188, 117, 0.55); }

.toast-quote {
  display: flex;
  align-items: flex-start;
  gap: 8px;
  margin-top: 6px;
  padding: 4px 0 4px 8px;
  position: relative;
}
.tq-bar {
  position: absolute;
  left: 0;
  top: 3px;
  bottom: 3px;
  width: 2px;
  background: rgba(74, 188, 117, 0.55);
  border-radius: 2px;
}
.toast-new-ticket .tq-bar { background: rgba(94, 201, 138, 0.55); }
.tq-text {
  font-size: 11.5px;
  color: var(--text-2);
  line-height: 1.4;
  font-style: italic;
  word-break: break-word;
}

.toast-actions {
  display: flex;
  gap: 6px;
  margin-top: 8px;
}
.toast-action {
  background: rgba(255,255,255,0.04);
  border: 1px solid var(--border-2);
  color: var(--text);
  padding: 4px 10px;
  border-radius: 6px;
  font-size: 11.5px;
  font-weight: 500;
  cursor: pointer;
}
.toast-action:hover { background: rgba(255,255,255,0.07); }
.toast-action.primary {
  background: rgba(94, 201, 138, 0.14);
  border-color: rgba(94, 201, 138, 0.34);
  color: #5ec98a;
}
.toast-action.primary:hover { background: rgba(94, 201, 138, 0.22); }
.toast-new-message .toast-action.primary {
  background: rgba(74, 188, 117, 0.14);
  border-color: rgba(74, 188, 117, 0.34);
  color: #87d4a3;
}
.toast-new-message .toast-action.primary:hover { background: rgba(74, 188, 117, 0.22); }
@keyframes toastProg {
  from { transform: scaleX(1); }
  to { transform: scaleX(0); }
}

/* utility */
.row { display: flex; align-items: center; gap: 8px; }
.spacer { flex: 1; }


/* ============ ADMIN PAGES (Notifications + Management) ============ */
.adm-page {
  height: 100%;
  overflow-y: auto;
  padding: 30px 36px 56px;
  display: flex;
  flex-direction: column;
  gap: 18px;
  min-width: 0;
}
.adm-h { display: flex; flex-direction: column; gap: 3px; padding: 2px 2px 6px; }
.adm-h-secondary { margin-top: 14px; }
.adm-h-title { display: flex; align-items: center; gap: 8px; }
.adm-h h1 { margin: 0; font-size: 13px; font-weight: 700; color: var(--text); letter-spacing: 0.08em; text-transform: uppercase; }
.adm-h h2 { margin: 0; font-size: 13px; font-weight: 700; color: var(--text); letter-spacing: 0.08em; text-transform: uppercase; }
.adm-h-sub { margin: 0; font-size: 12px; color: var(--text-3); padding-left: 22px; }
.adm-h-ic {
  width: 20px; height: 20px;
  border-radius: 6px;
  display: inline-flex; align-items: center; justify-content: center;
  border: 1px solid var(--border-2);
}
.adm-h-ic-megaphone { background: rgba(232,161,74,0.10); color: #e8a14a; border-color: rgba(232,161,74,0.32); }
.adm-h-ic-gear      { background: rgba(255,255,255,0.04); color: var(--text-2); }
.adm-h-ic-bolt      { background: rgba(232,191,74,0.12); color: #f0c04a; border-color: rgba(232,191,74,0.32); }

.adm-section { display: flex; flex-direction: column; gap: 10px; }

/* ============ Notifications grid ============ */
.annc-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 14px;
}
@media (max-width: 1400px) {
  .annc-grid { grid-template-columns: 1fr; }
}
.annc-card {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 16px 16px 14px;
  display: flex;
  flex-direction: column;
  gap: 12px;
  min-width: 0;
}
.annc-card-head { display: flex; align-items: center; gap: 12px; min-width: 0; }
.annc-ic {
  width: 34px; height: 34px;
  border-radius: 9px;
  display: inline-flex; align-items: center; justify-content: center;
  border: 1px solid var(--border-2);
  flex-shrink: 0;
}
.annc-card-titles { display: flex; flex-direction: column; gap: 2px; min-width: 0; }
.annc-title { font-size: 13.5px; font-weight: 700; color: var(--text); }
.annc-sub   { font-size: 11.5px; color: var(--text-3); }
.annc-sub-mono { font-family: 'JetBrains Mono', monospace; color: var(--text-2); }
.annc-sub-by   { color: var(--text-2); font-weight: 500; }

.annc-field { display: flex; flex-direction: column; gap: 6px; min-width: 0; }
.annc-label {
  display: flex; align-items: center; gap: 8px;
  font-size: 10.5px; color: var(--text-3);
  text-transform: uppercase; letter-spacing: 0.08em; font-weight: 600;
}
.annc-char-count { margin-left: auto; color: var(--text-4); font-family: 'JetBrains Mono', monospace; text-transform: none; letter-spacing: 0; font-weight: 500; }
.annc-badge {
  font-size: 9.5px;
  padding: 1px 6px;
  border-radius: 4px;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  font-weight: 600;
  line-height: 1.4;
}
.annc-badge-admin { color: #f0c04a; background: rgba(232,191,74,0.12); border: 1px solid rgba(232,191,74,0.32); }

.annc-url {
  display: flex; align-items: center; gap: 6px;
  background: var(--bg-2);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 8px 6px 8px 12px;
  min-width: 0;
}
.annc-url-text {
  flex: 1;
  font-family: 'JetBrains Mono', monospace;
  font-size: 11.5px;
  color: var(--text-2);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  min-width: 0;
}
.annc-url-copy {
  background: transparent;
  border: 1px solid var(--border-2);
  color: var(--text-3);
  padding: 4px 6px;
  border-radius: 5px;
  cursor: pointer;
  display: inline-flex; align-items: center; justify-content: center;
  flex-shrink: 0;
}
.annc-url-copy:hover { color: var(--text); border-color: var(--text-3); }

.annc-textarea {
  width: 100%;
  background: var(--bg-2);
  border: 1px solid var(--border);
  border-radius: 9px;
  padding: 12px 14px;
  color: var(--text);
  font-family: 'JetBrains Mono', monospace;
  font-size: 11.5px;
  line-height: 1.55;
  min-height: 150px;
  resize: vertical;
  outline: none;
}
.annc-textarea:focus { border-color: var(--border-2); }

.annc-actions {
  display: flex;
  gap: 8px;
  justify-content: flex-end;
  align-items: center;
  flex-wrap: wrap;
}
.annc-btn {
  display: inline-flex; align-items: center; gap: 6px;
  border: 1px solid var(--border-2);
  background: var(--panel-2);
  color: var(--text-2);
  padding: 6px 14px;
  border-radius: 7px;
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
}
.annc-btn.ghost:hover { color: var(--text); border-color: var(--text-3); }
.annc-btn.primary { color: var(--accent-2); }

.annc-confirm {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 4px 6px 4px 10px;
  border: 1px solid var(--border-2);
  border-radius: 8px;
  background: var(--panel-2);
}
.annc-confirm-text { font-size: 11.5px; color: var(--text-2); }
.annc-mini {
  background: transparent;
  border: 1px solid var(--border);
  color: var(--text-2);
  padding: 4px 10px;
  border-radius: 5px;
  font-size: 11.5px;
  font-weight: 600;
  cursor: pointer;
}
.annc-mini:hover { color: var(--text); }
.annc-mini.primary {
  background: rgba(94, 201, 138, 0.14);
  border-color: rgba(94, 201, 138, 0.36);
  color: #5ec98a;
}

/* ============ Management — agent cards ============ */
.mgmt-agents { display: flex; flex-direction: column; gap: 10px; }
.mgmt-agent {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 14px;
}
.mgmt-agent-head { display: flex; align-items: center; gap: 12px; min-width: 0; }
.mgmt-agent-avatar {
  width: 36px; height: 36px;
  border-radius: 50%;
  display: inline-flex; align-items: center; justify-content: center;
  color: #fff; font-weight: 700; font-size: 13.5px;
  position: relative;
  flex-shrink: 0;
}
.mgmt-agent-online {
  position: absolute;
  width: 9px; height: 9px;
  border-radius: 50%;
  bottom: -1px; right: -1px;
  border: 2px solid var(--panel);
}
.mgmt-agent-online.on { background: #5ec98a; }
.mgmt-agent-online.off { background: var(--text-4); }
.mgmt-agent-meta { display: flex; flex-direction: column; gap: 2px; min-width: 0; flex: 1; }
.mgmt-agent-name-row { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.mgmt-agent-name { font-weight: 700; font-size: 13.5px; color: var(--text); }
.mgmt-agent-badge {
  font-size: 10px;
  padding: 1px 7px;
  border-radius: 4px;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  font-weight: 700;
  background: rgba(255,255,255,0.04);
  border: 1px solid var(--border-2);
  color: var(--text-2);
}
.mgmt-agent-badge.admin {
  color: #f0c04a;
  background: rgba(232,191,74,0.12);
  border-color: rgba(232,191,74,0.32);
}
.mgmt-agent-self { font-size: 11px; color: var(--text-3); }
.mgmt-agent-id { font-family: 'JetBrains Mono', monospace; font-size: 11px; color: var(--text-3); }

.mgmt-agent-section { display: flex; flex-direction: column; gap: 7px; }
.mgmt-agent-section-h {
  font-size: 10.5px;
  color: var(--text-3);
  text-transform: uppercase;
  letter-spacing: 0.08em;
  font-weight: 600;
}
.mgmt-cat-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(180px, 1fr));
  gap: 7px;
}
.cat-chip {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 7px 11px;
  border-radius: 7px;
  background: var(--panel-2);
  border: 1px solid var(--border);
  color: var(--text-2);
  font-size: 12px;
  font-weight: 500;
  cursor: pointer;
  text-align: left;
  min-width: 0;
  transition: border-color 0.12s, background 0.12s, color 0.12s;
}
.cat-chip:hover { background: var(--card); color: var(--text); }
.cat-chip.on {
  color: #5ec98a;
  background: rgba(94, 201, 138, 0.07);
  border-color: rgba(94, 201, 138, 0.36);
}
.cat-chip.is-disabled { cursor: not-allowed; opacity: 0.7; }
.cat-chip-check {
  width: 14px; height: 14px;
  border-radius: 4px;
  background: var(--bg-2);
  border: 1px solid var(--border-2);
  display: inline-flex; align-items: center; justify-content: center;
  color: var(--bg);
  flex-shrink: 0;
}
.cat-chip-check.on {
  background: #5ec98a;
  border-color: #5ec98a;
  color: #0e1410;
}
.cat-chip-ic { display: inline-flex; color: currentColor; opacity: 0.8; }
.cat-chip-lbl { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }

.mgmt-perms {
  display: flex;
  flex-direction: column;
  gap: 6px;
  padding-top: 4px;
  border-top: 1px dashed var(--border);
}
.mgmt-perm-row {
  display: flex; align-items: center; justify-content: space-between;
  padding: 5px 2px;
}
.mgmt-perm-left { display: flex; align-items: center; gap: 8px; min-width: 0; }
.mgmt-perm-ic { color: var(--text-3); display: inline-flex; }
.mgmt-perm-lbl { font-size: 12.5px; color: var(--text); font-weight: 500; }
.mgmt-perm-state { font-size: 11.5px; }
.mgmt-perm-state.ok  { color: #5ec98a; }
.mgmt-perm-state.off { color: var(--red); }

/* Toggle switch */
.toggle-sw {
  width: 36px; height: 20px;
  background: var(--bg-2);
  border: 1px solid var(--border-2);
  border-radius: 999px;
  position: relative;
  cursor: pointer;
  padding: 0;
  transition: background 0.15s, border-color 0.15s;
  flex-shrink: 0;
}
.toggle-sw .toggle-knob {
  position: absolute;
  top: 2px; left: 2px;
  width: 14px; height: 14px;
  border-radius: 50%;
  background: var(--text-3);
  transition: transform 0.18s ease, background 0.15s;
}
.toggle-sw.on { background: rgba(94, 201, 138, 0.22); border-color: rgba(94, 201, 138, 0.45); }
.toggle-sw.on .toggle-knob { background: #5ec98a; transform: translateX(16px); }
.toggle-sw.is-disabled { opacity: 0.55; cursor: not-allowed; }

/* ============ Quick reply templates list (Management) ============ */
.qr-list {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 8px;
  display: flex;
  flex-direction: column;
  gap: 4px;
}
.qr-group { display: flex; flex-direction: column; gap: 4px; padding-bottom: 4px; }
.qr-group + .qr-group { border-top: 1px solid var(--border); padding-top: 8px; margin-top: 4px; }
.qr-group-head {
  font-size: 10px;
  color: var(--text-3);
  text-transform: uppercase;
  letter-spacing: 0.1em;
  font-weight: 600;
  padding: 4px 10px;
}
.qr-row {
  display: flex; align-items: center; gap: 10px;
  padding: 8px 10px;
  border-radius: 8px;
  background: transparent;
}
.qr-row:hover { background: var(--panel-2); }
.qr-ic {
  width: 24px; height: 24px;
  display: inline-flex; align-items: center; justify-content: center;
  border-radius: 6px;
  background: rgba(255,255,255,0.04);
  color: var(--text-2);
  flex-shrink: 0;
}
.qr-title {
  flex: 1;
  background: transparent;
  border: 1px solid transparent;
  color: var(--text);
  font-size: 12.5px;
  font-weight: 600;
  padding: 4px 6px;
  border-radius: 5px;
  outline: none;
  min-width: 0;
}
.qr-title:hover { border-color: var(--border); }
.qr-title:focus { border-color: var(--border-2); background: var(--bg-2); }
.qr-group-badge {
  font-size: 10px;
  color: var(--text-3);
  background: rgba(255,255,255,0.04);
  border: 1px solid var(--border);
  padding: 2px 8px;
  border-radius: 4px;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}
.qr-delete {
  background: transparent;
  border: 0;
  color: var(--text-3);
  width: 22px; height: 22px;
  border-radius: 5px;
  cursor: pointer;
  display: inline-flex; align-items: center; justify-content: center;
}
.qr-delete:hover { background: rgba(225,91,91,0.12); color: var(--red); }
.qr-add {
  display: inline-flex; align-self: flex-start;
  align-items: center; gap: 6px;
  background: transparent;
  border: 1px dashed var(--border-2);
  color: var(--text-2);
  padding: 8px 12px;
  border-radius: 8px;
  font-size: 12px;
  font-weight: 500;
  cursor: pointer;
  margin: 4px 6px 4px;
}
.qr-add:hover { color: var(--text); border-color: var(--text-3); }

/* ============ Quick reply chat popover ============ */
.chat-input-wrap { position: relative; }
.qr-popover {
  position: absolute;
  left: 28px;
  right: 28px;
  bottom: calc(100% - 4px);
  max-width: 460px;
  background: var(--panel-2);
  border: 1px solid var(--border-2);
  border-radius: 12px;
  padding: 0;
  box-shadow: 0 18px 40px rgba(0,0,0,0.5), 0 2px 0 rgba(255,255,255,0.02) inset;
  z-index: 50;
  overflow: hidden;
  animation: qrPopIn 160ms cubic-bezier(.2,.7,.2,1);
}
@keyframes qrPopIn {
  from { opacity: 0; transform: translateY(6px); }
  to { opacity: 1; transform: translateY(0); }
}
.qr-pop-search {
  display: flex; align-items: center; gap: 8px;
  padding: 10px 12px;
  border-bottom: 1px solid var(--border);
}
.qr-pop-search input {
  background: transparent;
  border: 0;
  outline: 0;
  width: 100%;
  font-size: 12.5px;
  color: var(--text);
}
.qr-pop-list {
  max-height: 360px;
  overflow-y: auto;
  padding: 4px;
}
.qr-pop-empty { padding: 18px; text-align: center; color: var(--text-3); font-size: 12px; }
.qr-pop-group { padding: 6px 0; }
.qr-pop-group + .qr-pop-group { border-top: 1px solid var(--border); }
.qr-pop-group-h {
  font-size: 10px;
  color: var(--text-3);
  text-transform: uppercase;
  letter-spacing: 0.1em;
  font-weight: 600;
  padding: 4px 12px;
}
.qr-pop-item {
  width: 100%;
  display: flex; align-items: flex-start; gap: 10px;
  padding: 8px 10px;
  background: transparent;
  border: 0;
  border-radius: 8px;
  cursor: pointer;
  text-align: left;
  color: var(--text);
}
.qr-pop-item:hover { background: rgba(255,255,255,0.04); }
.qr-pop-ic {
  width: 22px; height: 22px;
  display: inline-flex; align-items: center; justify-content: center;
  border-radius: 5px;
  background: rgba(255,255,255,0.04);
  color: var(--text-2);
  flex-shrink: 0;
  margin-top: 1px;
}
.qr-pop-meta { flex: 1; min-width: 0; }
.qr-pop-title { font-size: 12.5px; font-weight: 600; color: var(--text); }
.qr-pop-text {
  font-size: 11.5px;
  color: var(--text-3);
  line-height: 1.4;
  margin-top: 2px;
  overflow: hidden;
  text-overflow: ellipsis;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
}
.icon-btn.qr-trigger {
  color: #f0b870;
  background: rgba(232,161,74,0.10);
  border: 1px solid rgba(232,161,74,0.32);
  padding: 6px 8px;
  border-radius: 7px;
  margin-right: 2px;
  position: relative;
}
.icon-btn.qr-trigger:hover {
  background: rgba(232,161,74,0.18);
  color: #f7c787;
  border-color: rgba(232,161,74,0.5);
}
.icon-btn.qr-trigger.active {
  background: rgba(232,161,74,0.22);
  color: #fbd396;
  border-color: rgba(232,161,74,0.6);
  box-shadow: 0 0 0 3px rgba(232,161,74,0.10);
}
.icon-btn.qr-trigger::after {
  content: "Шаблоны";
  position: absolute;
  bottom: calc(100% + 6px);
  left: 50%;
  transform: translateX(-50%) translateY(4px);
  background: var(--panel-2);
  color: var(--text);
  border: 1px solid var(--border-2);
  padding: 4px 8px;
  border-radius: 6px;
  font-size: 11px;
  font-weight: 500;
  white-space: nowrap;
  opacity: 0;
  pointer-events: none;
  transition: opacity 0.12s, transform 0.12s;
  box-shadow: 0 6px 18px rgba(0,0,0,0.4);
}
.icon-btn.qr-trigger:hover::after {
  opacity: 1;
  transform: translateX(-50%) translateY(0);
}

/* ============ Sidebar rating card + user block ============ */
.rating-card {
  display: flex;
  flex-direction: column;
  gap: 4px;
  margin: 4px 4px 0;
  padding: 10px 12px;
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 10px;
}
.rating-stars { display: inline-flex; gap: 2px; padding-bottom: 2px; }
.rating-star.on { color: #f0c04a; }
.rating-star.off { color: var(--text-4); }
.rating-line { display: inline-flex; align-items: baseline; gap: 5px; font-size: 11px; flex-wrap: wrap; }
.rating-k { color: var(--text-3); }
.rating-v { color: var(--text); font-weight: 600; font-family: 'JetBrains Mono', monospace; font-size: 11px; }
.rating-c { color: var(--text-3); font-size: 10.5px; }
.rating-line-sub .rating-v { color: var(--text-2); font-weight: 500; }

.sidebar-user {
  display: flex;
  flex-direction: row;
  align-items: center;
  gap: 8px;
  padding: 8px 6px 4px;
}
.sidebar-user-avatar {
  width: 30px; height: 30px;
  border-radius: 50%;
  background: linear-gradient(135deg, #2a2a35, #181820);
  display: inline-flex;
  align-items: center; justify-content: center;
  font-size: 16px;
  border: 1px solid var(--border-2);
  flex-shrink: 0;
}
.su-emoji { line-height: 1; filter: grayscale(0.2); }
.sidebar-user-meta { flex: 1; min-width: 0; }
.sidebar-user .name {
  font-weight: 700; font-size: 12.5px; color: var(--text);
  text-transform: uppercase;
  letter-spacing: 0.04em;
}
.su-act {
  position: relative;
  width: 26px; height: 26px;
  border-radius: 6px;
  background: transparent;
  border: 0;
  color: var(--text-3);
  cursor: pointer;
  display: inline-flex; align-items: center; justify-content: center;
}
.su-act:hover { background: var(--panel); color: var(--text); }
.su-act-dot {
  position: absolute;
  top: 4px; right: 5px;
  width: 6px; height: 6px;
  border-radius: 50%;
  background: var(--green);
  box-shadow: 0 0 0 1.5px var(--bg);
}


/* ============ Modal (confirm dialogs) ============ */
.modal-backdrop {
  position: fixed;
  inset: 0;
  background: rgba(6, 6, 10, 0.62);
  backdrop-filter: blur(6px);
  -webkit-backdrop-filter: blur(6px);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 9999;
  animation: modal-fade 0.16s ease-out;
}
@keyframes modal-fade { from { opacity: 0; } to { opacity: 1; } }
@keyframes modal-pop {
  from { opacity: 0; transform: translateY(8px) scale(0.985); }
  to   { opacity: 1; transform: translateY(0)   scale(1); }
}
.modal-card {
  background: var(--panel);
  border: 1px solid var(--border-2);
  border-radius: 14px;
  box-shadow:
    0 1px 0 rgba(255,255,255,0.04) inset,
    0 24px 60px rgba(0,0,0,0.55),
    0 4px 14px rgba(0,0,0,0.35);
  overflow: hidden;
  animation: modal-pop 0.18s cubic-bezier(.2,.7,.3,1.2);
  max-width: calc(100vw - 32px);
}

.confirm-modal { display: flex; flex-direction: column; }
.confirm-head {
  display: grid;
  grid-template-columns: 40px 1fr auto;
  align-items: flex-start;
  gap: 12px;
  padding: 18px 18px 14px;
}
.confirm-icon {
  width: 40px;
  height: 40px;
  border-radius: 10px;
  display: flex;
  align-items: center;
  justify-content: center;
}
.confirm-icon svg { width: 18px; height: 18px; }
.confirm-icon.tone-danger {
  color: var(--red);
  background: rgba(225,91,91,0.12);
  box-shadow: inset 0 0 0 1px rgba(225,91,91,0.28);
}
.confirm-icon.tone-warn {
  color: var(--orange);
  background: rgba(232,161,74,0.12);
  box-shadow: inset 0 0 0 1px rgba(232,161,74,0.28);
}
.confirm-icon.tone-neutral {
  color: var(--accent);
  background: var(--accent-soft);
  box-shadow: inset 0 0 0 1px rgba(255,255,255,0.05);
}
.confirm-title-wrap { padding-top: 2px; }
.confirm-title {
  color: var(--text);
  font-size: 15px;
  font-weight: 600;
  letter-spacing: -0.005em;
  line-height: 1.25;
}
.confirm-desc {
  margin-top: 6px;
  color: var(--text-2);
  font-size: 12.5px;
  line-height: 1.5;
  text-wrap: pretty;
}
.confirm-x {
  background: transparent;
  border: 1px solid var(--border);
  color: var(--text-3);
  width: 26px;
  height: 26px;
  border-radius: 7px;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: background 0.12s, color 0.12s;
}
.confirm-x:hover { background: var(--panel-2); color: var(--text); }

.confirm-details {
  margin: 0 18px 16px;
  padding: 12px 14px;
  border: 1px solid var(--border);
  border-radius: 10px;
  background: var(--bg-2);
}
.confirm-meta { display: flex; flex-direction: column; gap: 8px; }
.confirm-meta-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  font-size: 12px;
}
.confirm-meta-k { color: var(--text-3); }
.confirm-meta-v { color: var(--text); font-weight: 500; }
.confirm-meta-v.mono { font-family: 'JetBrains Mono', monospace; font-weight: 500; }

.free-pill {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 3px 8px;
  border-radius: 999px;
  background: var(--green-soft);
  color: var(--green);
  font-size: 11.5px;
  font-weight: 500;
}
.free-dot {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--green);
  box-shadow: 0 0 6px var(--green);
}

.confirm-preview {
  margin-top: 12px;
  padding: 10px 12px;
  border: 1px dashed var(--border-2);
  border-radius: 8px;
  background: rgba(255,255,255,0.015);
}
.confirm-preview-h {
  font-size: 10.5px;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: var(--text-3);
  margin-bottom: 6px;
}
.confirm-preview-body {
  color: var(--text);
  font-size: 12.5px;
  line-height: 1.55;
  text-wrap: pretty;
}

.confirm-foot {
  display: flex;
  justify-content: flex-end;
  gap: 8px;
  padding: 14px 18px;
  border-top: 1px solid var(--border);
  background: var(--bg-2);
}
.confirm-btn {
  height: 34px;
  padding: 0 14px;
  border-radius: 8px;
  border: 1px solid var(--border-2);
  background: var(--panel);
  color: var(--text);
  font-size: 12.5px;
  font-weight: 500;
  cursor: pointer;
  transition: background 0.12s, border-color 0.12s, transform 0.05s;
}
.confirm-btn:hover { background: var(--panel-2); }
.confirm-btn:active { transform: translateY(0.5px); }
.confirm-btn.ghost { color: var(--text-2); }
.confirm-btn.primary.tone-danger {
  background: var(--red);
  border-color: var(--red);
  color: #fff;
  box-shadow: 0 4px 12px rgba(225,91,91,0.25);
}
.confirm-btn.primary.tone-danger:hover { background: #d04e4e; border-color: #d04e4e; }
.confirm-btn.primary.tone-warn {
  background: var(--orange);
  border-color: var(--orange);
  color: #1a1408;
  box-shadow: 0 4px 12px rgba(232,161,74,0.25);
}
.confirm-btn.primary.tone-warn:hover { background: #d8923c; border-color: #d8923c; }
.confirm-btn.primary.tone-neutral {
  background: var(--accent);
  border-color: var(--accent);
  color: #fff;
}
.confirm-btn.primary.tone-neutral:hover { filter: brightness(1.07); }

/* ============ System message in chat (sent to user) ============ */
.msg-system {
  display: flex;
  justify-content: center;
  padding: 4px 0 2px;
}

/* Bot info card (embed / v2 components without the orange wrapper) */
.msg-info {
  align-self: center;
  display: flex;
  flex-direction: column;
  gap: 6px;
  max-width: 580px;
  width: 100%;
  padding: 2px 0;
}
.msg-info .embed-card { max-width: 100%; }
.msg-info-text {
  color: var(--text);
  font-size: 12.5px;
  line-height: 1.5;
  padding: 0 4px;
}
.msg-info-meta {
  display: flex;
  justify-content: flex-end;
  gap: 8px;
  font-size: 10.5px;
  color: var(--text-3);
  font-family: 'JetBrains Mono', monospace;
}

/* Visual emphasis for username under a message */
.msg-meta-name { font-weight: 600; color: var(--text-2); }
.msg-meta-time { color: var(--text-3); font-family: 'JetBrains Mono', monospace; }

/* "Добавить" button under the comment textarea */
.comment-add-btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  background: var(--panel);
  border: 1px solid var(--border-2);
  color: var(--text);
  padding: 7px 14px;
  border-radius: 7px;
  font-size: 12px;
  font-weight: 500;
  cursor: pointer;
  transition: background 0.15s, border-color 0.15s, color 0.15s;
}
.comment-add-btn:hover:not(:disabled) {
  background: var(--panel-2);
  border-color: rgba(78,212,122,0.45);
  color: #4ed47a;
}
.comment-add-btn:disabled { opacity: 0.45; cursor: default; }
.comment-add-btn svg { width: 11px; height: 11px; }
.msg-system-card {
  position: relative;
  display: grid;
  grid-template-columns: 22px 1fr;
  gap: 10px;
  align-items: flex-start;
  max-width: 540px;
  padding: 10px 14px 10px 16px;
  border-radius: 10px;
  background: rgba(232,161,74,0.05);
  border: 1px solid rgba(232,161,74,0.18);
  border-left: 3px solid rgba(232,161,74,0.55);
}
.msg-system-ic {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 22px;
  height: 22px;
  border-radius: 6px;
  color: var(--orange);
  background: rgba(232,161,74,0.12);
  margin-top: 1px;
}
.msg-system-title {
  font-size: 10.5px;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: var(--orange);
  font-weight: 600;
  margin-bottom: 4px;
}
.msg-system-text {
  color: var(--text);
  font-size: 12.5px;
  line-height: 1.5;
  text-wrap: pretty;
}
.msg-system-meta {
  margin-top: 6px;
  display: flex;
  gap: 8px;
  font-size: 10.5px;
  color: var(--text-3);
}


/* ============================================================ */
/* ============== MOBILE TOPBAR + DRAWER (chrome) ============== */
/* ============================================================ */
.mobile-topbar {
  display: none;
  align-items: center;
  gap: 8px;
  height: 52px;
  padding: 0 8px 0 6px;
  background: var(--bg);
  border-bottom: 1px solid var(--border);
  position: relative;
  z-index: 30;
}
.mt-icon-btn {
  width: 40px; height: 40px;
  display: inline-grid; place-items: center;
  background: transparent;
  border: 1px solid transparent;
  border-radius: 10px;
  color: var(--text);
  cursor: pointer;
  flex: 0 0 auto;
  -webkit-tap-highlight-color: transparent;
}
.mt-icon-btn:active { background: var(--panel-2); }
.mt-icon-btn svg { width: 20px; height: 20px; }
.mt-icon-btn.mt-spacer { background: transparent; pointer-events: none; }
.mt-title {
  flex: 1;
  min-width: 0;
  display: flex;
  flex-direction: column;
  gap: 1px;
  padding: 0 6px;
}
.mt-title .mt-pre {
  font-weight: 700;
  font-size: 14px;
  color: var(--text);
  letter-spacing: -0.005em;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.mt-title .mt-sub {
  font-size: 11.5px;
  color: var(--text-3);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.mobile-backdrop {
  display: none;
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.55);
  -webkit-backdrop-filter: blur(2px);
          backdrop-filter: blur(2px);
  opacity: 0;
  pointer-events: none;
  transition: opacity 0.22s ease;
  z-index: 55;
}

.sidebar-close {
  display: none;
  margin-left: auto;
  width: 32px; height: 32px;
  align-items: center;
  justify-content: center;
  background: transparent;
  color: var(--text-2);
  border: 1px solid var(--border);
  border-radius: 8px;
  cursor: pointer;
}
.sidebar-close:active { background: var(--panel-2); }

/* ============================================================ */
/* ====================== MOBILE: <= 860px ===================== */
/* ============================================================ */
@media (max-width: 860px) {
  html, body { overflow: hidden; height: 100%; }
  body { overscroll-behavior: none; }

  .app {
    grid-template-columns: 1fr;
    grid-template-rows: 52px 1fr;
    min-width: 0;
    width: 100%;
    height: 100dvh;
  }

  .mobile-topbar { display: flex; }
  .mobile-backdrop { display: block; }
  .app[data-mobile-menu-open="true"] .mobile-backdrop,
  .app[data-mobile-info-open="true"] .mobile-backdrop {
    opacity: 1;
    pointer-events: auto;
  }
  .sidebar-close { display: inline-flex; }

  /* Sidebar becomes a slide-in drawer */
  .sidebar {
    position: fixed;
    top: 0; bottom: 0; left: 0;
    width: min(290px, 84vw);
    z-index: 60;
    transform: translateX(-100%);
    transition: transform 0.28s cubic-bezier(.2,.7,.2,1);
    padding-top: max(18px, env(safe-area-inset-top));
    padding-bottom: max(14px, env(safe-area-inset-bottom));
    background: var(--bg);
    box-shadow: 0 0 0 1px var(--border), 12px 0 40px rgba(0,0,0,0.5);
    border-right: 0;
    overflow-y: auto;
  }
  .app[data-mobile-menu-open="true"] .sidebar { transform: translateX(0); }

  /* Main fills the remaining row, single column */
  .main {
    grid-template-columns: 1fr !important;
    grid-template-rows: 1fr;
    height: 100%;
    min-height: 0;
    overflow: hidden;
  }
  .col, .col-tickets, .col-chat, .col-info {
    grid-column: 1;
    grid-row: 1;
    border-left: 0;
    border-right: 0;
    min-width: 0;
  }

  /* Section switching: only one of list/chat visible at a time */
  .app[data-mobile-section="chat"] .col-tickets { display: none; }
  .app[data-mobile-section="list"] .col-chat { display: none; }

  /* Info panel = bottom sheet, hidden by default */
  .col-info {
    position: fixed;
    left: 0; right: 0; bottom: 0;
    top: auto;
    height: min(86dvh, 720px);
    z-index: 65;
    border-top: 1px solid var(--border);
    border-left: 0;
    border-radius: 16px 16px 0 0;
    background: var(--bg);
    transform: translateY(101%);
    transition: transform 0.3s cubic-bezier(.2,.7,.2,1);
    overflow-y: auto;
    box-shadow: 0 -20px 48px rgba(0,0,0,0.5);
    padding-bottom: env(safe-area-inset-bottom);
  }
  .app[data-mobile-info-open="true"] .col-info {
    transform: translateY(0);
  }

  /* Tickets list takes full width */
  .col-tickets { width: 100%; }

  /* Chat scrolling area + input bar */
  .chat-wrap { height: 100%; }
  .chat-scroll { padding-left: 12px; padding-right: 12px; }

  /* Reduce padding/gaps on the dense tickets list */
  .tickets-head { padding: 14px 14px 10px; }
  .ticket-card { padding: 12px 14px; }

  /* Tweaks panel: keep it inside viewport on mobile */
  .tweaks-panel {
    right: 8px !important;
    bottom: calc(8px + env(safe-area-inset-bottom)) !important;
    max-width: calc(100vw - 16px) !important;
    width: calc(100vw - 16px) !important;
    max-height: calc(100dvh - 80px) !important;
  }

  /* Hide rating card inside sidebar drawer to save vertical room */
  .sidebar .rating-card { margin-top: 4px; }

  /* ============ STATS page on mobile ============ */
  .stats { padding: 16px 14px 40px; }
  .stats h2 { margin: 0 0 8px; }
  .stats > * + h2 { margin-top: 18px; }

  /* Personal stats: keep 3 cols but tighter */
  .personal-grid { grid-template-columns: repeat(3, 1fr); gap: 8px; }
  .personal-card { padding: 14px 12px 12px; }

  /* Period range tiles: wrap to 3-per-row, hide spark to save height */
  .period-grid { grid-template-columns: repeat(3, 1fr); gap: 8px; }
  .period-card { padding: 10px 10px 10px; }
  .period-card .mini-spark { display: none; }
  .period-card .period-lbl { font-size: 10px; }
  .period-card .period-val { font-size: 18px; }

  /* "ВЫБОР ПО ДАТЕ" + "МОДЕРАТОР" inputs span full row */
  .period-grid .period-card.input-card {
    grid-column: span 3;
  }
  .period-card.input-card { padding-bottom: 10px; }

  /* Big chart can be a little shorter */
  .big-chart-wrap { padding: 12px 12px 18px; }

  /* Staff: 2 per row, then 1 per row on smallest screens */
  .staff-row-grid { grid-template-columns: repeat(2, 1fr); gap: 8px; }
  .staff-row-card { padding: 10px 12px; gap: 10px; }

  /* Categories table: shrink the name column so the 3 number columns survive */
  .cat-row {
    grid-template-columns: 1.4fr 0.7fr 0.7fr 0.7fr;
    padding: 11px 14px;
    gap: 6px;
  }
  .cat-row.cat-head { padding: 9px 14px; }
  .cat-col { font-size: 12.5px; }
  .cat-name { gap: 8px; min-width: 0; }
  .cat-name > span:last-child {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
  }
}

/* ============================================================ */
/* ====================== MOBILE: <= 560px ===================== */
/* ============================================================ */
@media (max-width: 560px) {
  /* Personal: large primary tile, then two below */
  .personal-grid {
    grid-template-columns: repeat(2, 1fr);
  }
  .personal-grid > :first-child {
    grid-column: span 2;
  }

  /* Period: 2-per-row */
  .period-grid { grid-template-columns: repeat(2, 1fr); }
  .period-grid .period-card.input-card { grid-column: span 2; }

  /* Staff: stack */
  .staff-row-grid { grid-template-columns: 1fr; }

  /* Category table — drop to a compact 2-column layout with stacked numbers */
  .cat-row {
    grid-template-columns: 1.4fr 0.6fr 0.6fr 0.6fr;
    padding: 10px 12px;
  }
  .cat-row.cat-head { padding: 8px 12px; }
  .cat-row.cat-head .cat-col { font-size: 9.5px; letter-spacing: 0.04em; }
  .cat-col { font-size: 12px; }
  .cat-name { gap: 6px; }
  .cat-icon { width: 20px; height: 20px; font-size: 11px; }
}

/* ============================================================ */
/* ====================== MOBILE: <= 480px ===================== */
/* ============================================================ */
@media (max-width: 480px) {
  .mt-title .mt-pre { font-size: 13.5px; }
  .mt-title .mt-sub { font-size: 11px; }
  .mt-icon-btn { width: 38px; height: 38px; }
  .mt-icon-btn svg { width: 19px; height: 19px; }

  .chat-scroll { padding-left: 10px; padding-right: 10px; }
  .ticket-card { padding: 11px 12px; }
  .tickets-head { padding: 12px 12px 8px; }
}

/* ============================================================================
   ADDITIONS for backend integration
   ============================================================================ */

/* ─── Login page (standalone screen) ─── */
.login-page { min-height: 100vh; background: var(--bg); position: relative; color: var(--text); }
.login-stage { position: fixed; inset: 0; overflow: hidden; z-index: 0; pointer-events: none; }
.login-stage::before {
  content: ""; position: absolute; inset: -20%;
  background:
    radial-gradient(60% 50% at 50% 35%, rgba(88, 101, 242, 0.10), transparent 70%),
    radial-gradient(40% 40% at 80% 80%, rgba(61, 165, 102, 0.07), transparent 70%);
  filter: blur(8px);
}
.login-shell {
  position: relative; z-index: 1; min-height: 100dvh;
  display: grid; grid-template-rows: auto 1fr auto;
  padding: 22px 24px; gap: 24px;
}
.login-top { display: flex; align-items: center; justify-content: space-between; }
.login-meta { display: flex; align-items: center; gap: 14px; color: var(--text-3); font-size: 12px; }
.login-meta .dot { width: 6px; height: 6px; border-radius: 50%; background: var(--accent); box-shadow: 0 0 8px var(--accent); }
.login-meta .lang { padding: 6px 10px; border: 1px solid var(--border); border-radius: 999px; background: rgba(255,255,255,0.02); color: var(--text-2); font-size: 12px; }
.login-center { display: grid; place-items: center; padding: 12px 0; }
.login-card {
  width: 100%; max-width: 420px; background: var(--panel);
  border: 1px solid var(--border); border-radius: 12px;
  padding: 36px 32px 28px;
  box-shadow: 0 1px 0 rgba(255,255,255,0.03) inset, 0 24px 60px rgba(0,0,0,0.45);
}
.login-crest {
  width: 56px; height: 56px; border-radius: 14px;
  background: linear-gradient(180deg, #1f1f29, #15151b);
  border: 1px solid var(--border-2);
  display: grid; place-items: center;
  margin-bottom: 22px; color: var(--text);
}
.login-crest svg { width: 26px; height: 26px; }
.login-eyebrow { text-transform: uppercase; letter-spacing: 0.16em; font-size: 11px; color: var(--text-3); margin-bottom: 8px; }
.login-card h1 { margin: 0 0 10px; font-size: 24px; font-weight: 700; line-height: 1.25; letter-spacing: -0.01em; color: var(--text); }
.login-lede { margin: 0 0 24px; color: var(--text-2); font-size: 14px; }
.login-btn-discord {
  width: 100%; display: inline-flex; align-items: center; justify-content: center; gap: 10px;
  background: #5865f2; color: #fff; font-weight: 600; font-size: 15px;
  padding: 14px 18px; border-radius: 10px; text-decoration: none;
  transition: background .15s ease;
  box-shadow: 0 8px 24px rgba(88,101,242,0.25), 0 1px 0 rgba(255,255,255,0.08) inset;
}
.login-btn-discord:hover { background: #4752c4; }
.login-btn-discord svg { width: 20px; height: 20px; }
.login-divider {
  display: flex; align-items: center; gap: 10px;
  color: var(--text-4); font-size: 11px; letter-spacing: 0.14em; text-transform: uppercase;
  margin: 22px 0 18px;
}
.login-divider::before, .login-divider::after { content: ""; flex: 1; height: 1px; background: var(--border); }
.login-checklist { list-style: none; margin: 0; padding: 0; display: grid; gap: 10px; }
.login-checklist li { display: flex; align-items: flex-start; gap: 10px; font-size: 13px; color: var(--text-2); }
.login-checklist svg { flex-shrink: 0; width: 16px; height: 16px; margin-top: 1px; color: var(--accent); }
.login-err { margin-top: 14px; padding: 8px 12px; background: var(--red-soft); color: var(--red); border-radius: 8px; font-size: 12px; }
.login-foot { margin-top: 22px; padding-top: 18px; border-top: 1px solid var(--border); font-size: 12px; color: var(--text-3); line-height: 1.55; }
.login-foot a { color: var(--text-2); text-decoration: none; border-bottom: 1px dotted var(--text-4); margin: 0 2px; }
.login-bottom { display: flex; align-items: center; justify-content: space-between; color: var(--text-4); font-size: 12px; }
.login-bottom-links a { color: var(--text-3); text-decoration: none; margin-left: 18px; }
@media (max-width: 640px) {
  .login-shell { padding: 16px 14px; gap: 16px; }
  .login-card { padding: 26px 22px 22px; border-radius: 14px; }
  .login-card h1 { font-size: 22px; }
}

/* ─── Boot screen ─── */
.app-boot {
  position: fixed; inset: 0; background: var(--bg); color: var(--text-2);
  display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 12px;
  font-size: 13px;
}
.boot-spinner {
  width: 28px; height: 28px;
  border: 3px solid var(--border);
  border-top-color: var(--accent);
  border-radius: 50%;
  animation: boot-spin 0.7s linear infinite;
}
@keyframes boot-spin { to { transform: rotate(360deg); } }

/* ─── Avatar image variant ─── */
.avatar.img { object-fit: cover; padding: 0; }

/* ─── Sidebar user avatar (when user has photo) ─── */
img.sidebar-user-avatar { width: 28px; height: 28px; border-radius: 50%; object-fit: cover; }

/* ─── Mgmt agent avatar image ─── */
img.mgmt-agent-avatar { width: 36px; height: 36px; border-radius: 50%; object-fit: cover; }
img.staff-avatar { width: 32px; height: 32px; border-radius: 50%; object-fit: cover; }

/* ─── Discord markdown in messages ─── */
.msg-content strong { font-weight: 700; color: var(--text); }
.msg-content em { font-style: italic; }
.msg-content u { text-decoration: underline; text-underline-offset: 2px; }
.md-inline {
  background: rgba(255,255,255,0.06); padding: 1px 5px; border-radius: 4px;
  font-family: 'JetBrains Mono', monospace; font-size: 11.5px; color: var(--text-2);
}
.md-code {
  display: block; background: rgba(255,255,255,0.04); padding: 8px 12px; border-radius: 8px;
  font-family: 'JetBrains Mono', monospace; font-size: 11.5px; color: var(--text);
  margin: 4px 0; white-space: pre-wrap; word-break: break-word;
  border: 1px solid var(--border);
}
.md-quote { display: block; border-left: 3px solid var(--border-2); padding-left: 10px; margin: 3px 0; color: var(--text-2); }
.md-h { font-weight: 700; font-size: 14px; margin: 6px 0 2px; color: var(--text); }
.md-link { color: var(--accent-2); text-decoration: none; }
.md-link:hover { text-decoration: underline; }
.md-mention {
  color: var(--accent-2); font-weight: 600;
  background: var(--accent-soft); padding: 0 4px; border-radius: 3px;
}

/* ─── Message attachments ─── */
.msg-atts { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 6px; }
.msg-att-wrap { position: relative; display: inline-block; line-height: 0; }
.msg-att-img { max-width: 280px; max-height: 220px; border-radius: 10px; display: block; border: 1px solid var(--border); cursor: zoom-in; }
.msg-att-del {
  position: absolute; top: 5px; right: 5px;
  background: rgba(0,0,0,0.75); border: none; color: #fff;
  border-radius: 50%; width: 22px; height: 22px;
  cursor: pointer; display: none; align-items: center; justify-content: center;
  z-index: 2; padding: 0;
}
.msg-att-del:hover { background: var(--red); }
.msg-att-wrap:hover .msg-att-del { display: flex; }
.msg-files { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 6px; }
.msg-file-wrap { display: inline-flex; align-items: center; gap: 2px; }
.msg-file {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 6px 10px; border-radius: 8px;
  background: var(--panel-2); border: 1px solid var(--border);
  color: var(--accent-2); text-decoration: none; font-size: 11.5px;
}
.msg-file:hover { background: var(--card-hover); }
.msg-file-del {
  background: none; border: none; color: var(--text-3); cursor: pointer;
  padding: 2px 4px; line-height: 1; border-radius: 4px;
}
.msg-file-del:hover { color: var(--red); background: var(--red-soft); }

/* ─── Pending files row (above input) ─── */
.ra-files { display: flex; flex-wrap: wrap; gap: 6px; padding: 6px 12px 0; }
.ra-file {
  display: flex; align-items: center; gap: 6px;
  padding: 4px 8px; border-radius: 6px;
  background: var(--panel-2); border: 1px solid var(--border);
  font-size: 11px; color: var(--text-2); max-width: 200px;
}
.ra-file span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ra-file-img { width: 28px; height: 28px; border-radius: 4px; object-fit: cover; }
.ra-file-rm { background: none; border: none; color: var(--text-3); cursor: pointer; font-size: 14px; padding: 0 2px; line-height: 1; }
.ra-file-rm:hover { color: var(--red); }

/* ─── Embed cards (Discord-style) ─── */
.embed-card {
  background: var(--panel-2); border-left: 3px solid var(--accent);
  border-radius: 0 8px 8px 0;
  padding: 10px 14px; margin-top: 6px;
  font-size: 12.5px; line-height: 1.55; color: var(--text-2);
  word-break: break-word; max-width: 520px;
}
.embed-card.ec-green { border-left-color: #57F287; }
.embed-card.ec-yellow { border-left-color: #FEE75C; }
.embed-card.ec-red { border-left-color: #ED4245; }
.embed-card.ec-blue { border-left-color: #5865F2; }
.ec-title { font-weight: 700; color: var(--text); font-size: 13px; margin-bottom: 6px; }
.ec-desc { white-space: pre-wrap; line-height: 1.65; }
.ec-desc strong { color: var(--text); font-weight: 600; }
.ec-fields { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 8px; }
.ec-field { flex: 1; min-width: 100px; }
.ec-field.ec-full { flex-basis: 100%; }
.ec-field-name { font-size: 10.5px; font-weight: 700; color: var(--text-3); text-transform: uppercase; letter-spacing: .3px; margin-bottom: 2px; }
.ec-field-val { font-size: 12px; color: var(--text); }
.ec-footer { font-size: 10.5px; color: var(--text-3); margin-top: 8px; padding-top: 6px; border-top: 1px solid var(--border); }

/* ─── Message bubble layout polish ─── */
.msg-content { white-space: pre-wrap; word-break: break-word; }
.msg-tag-web { font-size: 9.5px; padding: 1px 6px; border-radius: 4px; background: var(--accent-soft); color: var(--accent-2); margin-left: 4px; font-weight: 600; }

/* ─── Send button spinner ─── */
.chat-send-spin {
  width: 14px; height: 14px;
  border: 2px solid rgba(255,255,255,0.25);
  border-top-color: #fff;
  border-radius: 50%;
  animation: boot-spin 0.6s linear infinite;
  display: inline-block;
}

/* ─── Mobile drawer support ─── */
.app .mobile-topbar { display: none; }
.app .mobile-backdrop { display: none; }
@media (max-width: 860px) {
  .app { display: grid; grid-template-columns: 1fr; grid-template-rows: auto 1fr; min-width: 0; }
  .app .mobile-topbar { display: flex; align-items: center; gap: 8px; padding: 10px 12px; background: var(--panel); border-bottom: 1px solid var(--border); }
  .app .mt-icon-btn {
    background: transparent; border: 1px solid var(--border); color: var(--text-2);
    width: 36px; height: 36px; border-radius: 8px;
    display: inline-flex; align-items: center; justify-content: center; flex-shrink: 0; cursor: pointer;
  }
  .app .mt-icon-btn svg { width: 16px; height: 16px; }
  .app .mt-spacer { border: 0; visibility: hidden; }
  .app .mt-title { flex: 1; display: flex; flex-direction: column; min-width: 0; }
  .app .mt-pre { font-weight: 700; font-size: 13px; }
  .app .mt-sub { font-size: 11px; color: var(--text-3); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
  .app .sidebar {
    position: fixed; left: 0; top: 0; bottom: 0; width: 240px; z-index: 200;
    transform: translateX(-100%); transition: transform .2s ease;
  }
  .app[data-mobile-menu-open="true"] .sidebar { transform: translateX(0); }
  .app[data-mobile-menu-open="true"] .mobile-backdrop {
    display: block; position: fixed; inset: 0; background: rgba(0,0,0,0.5); z-index: 150;
  }
  .app .main { grid-template-columns: 1fr !important; min-width: 0; }
  .app[data-mobile-section="chat"] .col-tickets { display: none; }
  .app[data-mobile-section="list"] .col-chat { display: none; }
  .app[data-mobile-section="list"] .col-info { display: none; }
  .col-info { display: none; }
}
@media (min-width: 861px) {
  .app .sidebar-close { display: none; }
}